can't withdraw from KayaFX

madmaxs

Recruit
Messages
1
I have a problem with this broker called KayaFX. After I have deposited and opened some trades, than I have found on the web a lot of complaints about them that is impossible to withdraw and that they login to your account and lose the funds with bad trades. After I seen these complaints I asked an withdrawal two weeks ago but they have no intention to send my money, I have send them some emails but no hope to get an answer, my account manager when I said that I want to withdraw he blocked me on Skype, I have tried to ask in Live Chat but when I say the word "withdraw" the person with name "Jessica" she close the chat and block me.
I think that their next step is to get my password and lose my funds from the account.
I have seen that their are registered in Estonia and I will complaint to the authorities there at least if I do not recover my funds I hope that someone of these scammers will pay in front of the justice.
I want to know from the expert members how I should proceed in order to recover my funds but also where to open complaints to put this company down and the responsables in jail.
 

Jimmac

Private
Messages
22
My experience and I suspect hundreds of others is the same as yours. I have reported them to the financial authority in Estonia but I doubt if that will help me. As you say we can only hope that our complaints lead to action being taken to stop them defrauding others. This company is despicable and everyone affected should let as many people as possible know about them on social media although when they get found out they will have another bogus company set up to defraud.
 

FxMaster

Lt. Colonel
Messages
9,449
First of all, do the chargeback process asap and then.
Few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:
Invite them to join this thread via email (Send an email to every possible address).
Go to their website and invite them to here via Live Chat
You will find their email and address here https://kayafx.com/why-kayafx/contact-us/

Also, Share your story as a review here http://www.forexpeacearmy.com/forex-reviews/14341/kayafx-forex-brokers

You can also share your story on their social media pages mentioned below:
https://www.facebook.com/Kayafx-1877830112495715/

https://twitter.com/KayaFX_Finance

https://plus.google.com/108934685705909936717

https://www.linkedin.com/company-beta/22339951

https://www.youtube.com/channel/UCejFBrxtJDzdVdKI7P7WDuQ
 

Tomtom24

Recruit
Messages
1
I have a problem with this broker called KayaFX. After I have deposited and opened some trades, than I have found on the web a lot of complaints about them that is impossible to withdraw and that they login to your account and lose the funds with bad trades. After I seen these complaints I asked an withdrawal two weeks ago but they have no intention to send my money, I have send them some emails but no hope to get an answer, my account manager when I said that I want to withdraw he blocked me on Skype, I have tried to ask in Live Chat but when I say the word "withdraw" the person with name "Jessica" she close the chat and block me.
I think that their next step is to get my password and lose my funds from the account.
I have seen that their are registered in Estonia and I will complaint to the authorities there at least if I do not recover my funds I hope that someone of these scammers will pay in front of the justice.
I want to know from the expert members how I should proceed in order to recover my funds but also where to open complaints to put this company down and the responsables in jail.

This is exactly what happened to me. When they refused to refund my money (USD 10,000) I gave them instructions NOT to trade on my account, they ignored me and have opened numerous trades that have simply shown losses. I see my balance is now about USD 3000 and I still cannot withdraw my funds. The guy I was communicating with, now simply does not respond. He is BRIAN THOMPSON and the previous one was DEAN ERMAN. I can tell you that I contacted an attorney in Estonia, but its very expensive. There is a branch in the UK and I believe that is where these dishonest people are situated. I also have sent many messages to "Jessica" but then she just closes the live chat.
 

Jimmac

Private
Messages
22
First of all, do the chargeback process asap and then.
Few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:
Invite them to join this thread via email (Send an email to every possible address).
Go to their website and invite them to here via Live Chat
You will find their email and address here https://kayafx.com/why-kayafx/contact-us/

Also, Share your story as a review here http://www.forexpeacearmy.com/forex-reviews/14341/kayafx-forex-brokers

You can also share your story on their social media pages mentioned below:
https://www.facebook.com/Kayafx-1877830112495715/

https://twitter.com/KayaFX_Finance

https://plus.google.com/108934685705909936717

https://www.linkedin.com/company-beta/22339951

https://www.youtube.com/channel/UCejFBrxtJDzdVdKI7P7WDuQ
W
First of all, do the chargeback process asap and then.
Few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:
Invite them to join this thread via email (Send an email to every possible address).
Go to their website and invite them to here via Live Chat
You will find their email and address here https://kayafx.com/why-kayafx/contact-us/

Also, Share your story as a review here http://www.forexpeacearmy.com/forex-reviews/14341/kayafx-forex-brokers

You can also share your story on their social media pages mentioned below:
https://www.facebook.com/Kayafx-1877830112495715/

https://twitter.com/KayaFX_Finance

https://plus.google.com/108934685705909936717

https://www.linkedin.com/company-beta/22339951

https://www.youtube.com/channel/UCejFBrxtJDzdVdKI7P7WDuQ
What is the chargeback process
 

Jimmac

Private
Messages
22
This is exactly what happened to me. When they refused to refund my money (USD 10,000) I gave them instructions NOT to trade on my account, they ignored me and have opened numerous trades that have simply shown losses. I see my balance is now about USD 3000 and I still cannot withdraw my funds. The guy I was communicating with, now simply does not respond. He is BRIAN THOMPSON and the previous one was DEAN ERMAN. I can tell you that I contacted an attorney in Estonia, but its very expensive. There is a branch in the UK and I believe that is where these dishonest people are situated. I also have sent many messages to "Jessica" but then she just closes the live chat.
I would imagine they are fake names anyway. Jennifer Heart is account manager I have been dealing with. The chat room (Jessica) simply gives the same message to everybody, that the account manager will be contacting you. Everyone affected has to publicise as widely as possible to try to get some action taken to convict these crooks.
 

Jimmac

Private
Messages
22
There
I have a problem with this broker called KayaFX. After I have deposited and opened some trades, than I have found on the web a lot of complaints about them that is impossible to withdraw and that they login to your account and lose the funds with bad trades. After I seen these complaints I asked an withdrawal two weeks ago but they have no intention to send my money, I have send them some emails but no hope to get an answer, my account manager when I said that I want to withdraw he blocked me on Skype, I have tried to ask in Live Chat but when I say the word "withdraw" the person with name "Jessica" she close the chat and block me.
I think that their next step is to get my password and lose my funds from the account.
I have seen that their are registered in Estonia and I will complaint to the authorities there at least if I do not recover my funds I hope that someone of these scammers will pay in front of the justice.
I want to know from the expert members how I should proceed in order to recover my funds but also where to open complaints to put this company down and the responsables in jail.
There still appears to be some confusion about this company with people still believing that the have some kind of account with Kayafx. There is no account and no trading done on your behalf. It's a total scam. Obviously the more people who complain to authorities and fraud organisations the better and the more bad publicity they can be given the fewer new people will be conned. The chargeback process should be followed although there is little chance this will be successful. There is no chance that Kayafx will return any of your money other than a small amount to try to win your confidence and get more of your money.
 

todd55555

Recruit
Messages
10
I red this thread and i just wanted to share my opinion on the matter. I don't want to defend kayafx coz they seem like they have a terrible costumer support. Personally im trading with 4xpremium and a few days ago i had a problem with the withdraw process. I had to wait 14 days to get the money to my bank account and i was pissed about it and thought maybe i was scam'ed.

What im trying to say is that every broker has a procedure they follow in order for the transaction to be perfect.

If they really have access to your account and place trades for you then that is something to worry about.
 

oscarra

2nd Lieutenant
Messages
1,232
First of all, do the chargeback process asap

Follow FxMaster’s CHARGEBACK instructions

As usual with financial fraud report it to your country regulator , police etc ….

Every wasted day will decrease chances for a quick CB recovery, don’t wait for SantaClaus, best file a complaint with local police providing all doc’s as prove also join various regulator warnings, next take all including police complaint, or post all by registered mail to your Bank

( guess in many country’s a registered mail exchange with Banks, still remain most convincing, before you fall on some idiot bank employee pretending nothing can be done…:mad:
 
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