Problem CASHBACKFOREX CBFX Support always have many excuse for my complaint

[pastasigaret]

this is my first time i am complaint to their support and finally i know complaint to them is very waste a time.


my complaint regarding to their oil challenge trader cup contest,
11 days ago i send message to cbfx support team ask them why i get disqualified.

1 days later i get reason disqualified due to violation opened 2 profile to join contest.

after few days i prove them wrong, then they say another reason.

yeah i got second reason from them!
they say my account archived by ICmarkets, i must hold live trading account to participate in contest.

few days later the second problem has been solved after i send this message

and finally the last i got third reason.
they say contest review team has changed the decision and there were two clients have been impacted with this change including myself.

they update rank and i am on rank 21 and the other client on rank 14

i can't dispute again because the last reason from them is vey indisputable. i warn myself to stop doing business with this company. they always have millions excuses for my complaint. don't spend money to them, it's better to prevent than sorry..

it's a free contest, free money to join, only lost time.

 

[FxMaster]

this is my first time i am complaint to their support and finally i know complaint to them is very waste a time.


my complaint regarding to their oil challenge trader cup contest,
11 days ago i send message to cbfx support team ask them why i get disqualified.

View attachment 84729

1 days later i get reason disqualified due to violation opened 2 profile to join contest.
View attachment 84730



after few days i prove them wrong, then they say another reason.

yeah i got second reason from them!
they say my account archived by ICmarkets, i must hold live trading account to participate in contest.

View attachment 84731

few days later the second problem has been solved after i send this message
View attachment 84732
View attachment 84733


and finally the last i got third reason.
they say contest review team has changed the decision and there were two clients have been impacted with this change including myself.
View attachment 84734

they update rank and i am on rank 21 and the other client on rank 14

View attachment 84735


View attachment 84736


i can't dispute again because the last reason from them is vey indisputable. i warn myself to stop doing business with this company. they always have millions excuses for my complaint. don't spend money to them, it's better to prevent than sorry..

it's a free contest, free money to join, only lost time.

Thanks for the information mate

 

[4evermaat]

it's a free contest, free money to join, only lost time.

So what rule of the contest did you think they violated?

When it comes to contests, they seem to have some of the more sensible rules. I think they should drop the requirement to register for fresh live account. But IC Markets is hosting that contest, and I suppose they can require that rule.

I do think their (CBFX) contests are some of the more fair ones. In terms of administration.