Problem Citrades problems returning my cash

[steven Hassanali]

In june 2015, I opened an account and accepted to take 'insured trades'. I stressed to the contact that I would not accept any bonus of which they agreed.

We agreed to a 12 week trial so I could see how they traded, after only making a handful of trades over the 12 week trial I asked to stop trading and return my cash. (approximately 09/15)

The original contact agreed to do this (I have email proof), however since that time i have been passed to 2 other account managers who whilst they once agreed to return my cash, now state that since i have bonuses applied i cant withdraw my cash!

My original account manager no longer responds to the emails or calls that I have been making to him.

 

[FxMaster]

Who is your account manager?

and how did you deposit the money?

 

[steven Hassanali]

HI There

I have had a number of account managers.

The one that made the original agreement is John Goldberg, however I have been passed to daniel henson and now Mark preston.

 

[Pharaoh]

How and when did you deposit?

 

[steven Hassanali]

I deposited by credit card in June 2015

 

[FxMaster]

I deposited by credit card in June 2015

Its too late to claim Via CC department, But now you need to talk with them again and tell them that you have created thread here and you will publicly share your account manage name and Number if they didnt respond you with solution.

 

[Pharaoh]

It may or may not be too late. Time limits on chargebacks vary by country. Contact the fraud department of your issuing bank immediately.