Hello.
I am afraid I have to confirm to stay away from this broker because my experience is negative. It's not just something I want to say, here it is the evidences (I attach any email we have excahnged):
Final notice.
On 07/04/2016 09:09, achab wrote: Dear Sirs,
after two months I am waiting for an answer from you, this email is an
ultimatum. I have written 3 times (before this one, that is the 4th email), on February the 2nd, March the 20th and the 25th; now it is April the 7th and you still continue to ignore my rights and you ignore my questions too.
You have one more week to reimburse me. If not I will advice you since now I will take care of my rights in the legal ways.
Best regards,
Elio Matacena.
-------- Forwarded Message --------
Subject: Re: Core Liquidity Markets EU | Withdrawal Request Processed
Date: Fri, 25 Mar 2016 13:16:44 +0100
From: achab
<achab@list.ru>
To: Core Liquidity Markets
<support@clmforex.com>
Dear Sirs,
good afternoon. Another week has gone away without you answered me. Unfortunately I can wait for no more than a week more, after it I will post the whole story on ForexPeaceArmy.com, describing the details so people will have something on your behavior.
Best regards,
Elio Matacena.
On 2016-03-20 22:20, achab wrote: Dear Sirs,
good morning. My last email was set to you more than one month ago and it is still unanswered. I asked you why you considered my account "with limited activity". I can read that I traded more than 40 lots in 85 days, with an average balance of about EUR 7,000.00.
In my opinion you made a mistake and you must reimburse me about the fees you applied.
Kindly advice.
Best regards,
Elio Matacena.
On 2016-02-08 10:23, achab wrote: Dear Sirs,
good morning. So, you wrote my "
account was considered with limited trading activity": can you explain why? What are the details that drove you into this decision?
Please, be advised that any answer you will give me will be posted on ForexPeaceArmy.com.
Best regards,
Elio Matacena.
On 08/02/2016 01:04, Core Liquidity Markets wrote:
Dear Elio,
Your account was considered with limited trading activity therefore you were charged a fee of 2.99%.
Should you have any further questions, please do not hesitate to contact us.
Kind Regards,
Client Support
Core Liquidity Markets Pty Ltd.
AU: +61.2.8015.5431
UK: +44 2 035 146 538
support@clmforex.com
clmforex.com
Your referrals are always appreciated!
The information contained in this email is for the use of the addressee only. The information is confidential and if you are not the intended recipient, please do not read, copy, use or disclose to others. Trading Forex and Derivatives carries a high level of risk, including the risk of losing substantially more than your initial investment. Also, you do not own or have any rights to the underlying assets. The effect of leverage is that both gains and losses are magnified. You should only trade if you can afford to carry these risks. Trading Derivatives may not be suitable for everyone, so please ensure that you fully understand the risks involved, and seek independent advice if necessary. A Product Disclosure Statement (PDS) and Financial Services Guide (FSG) is available to download from Core Liquidity Markets’ website, or hard copies can be sent to you by contacting our offices at the number above, and should be considered before deciding to enter into any derivatives transactions. Any advice provided to you on the website or by our representatives is general advice only and no consideration will be given to individual investment objectives, financial situation and needs. You should therefore consider the appropriateness of our advice before making any decision about using our services. Traders should also ensure that they operate their trading account in a manner consistent with their trading comfort level. Any offer is not designed to alter or modify an individual's risk preference or encourage individuals to trade in a manner inconsistent with their own trading strategies. Core Liquidity Markets refers to Core Liquidity Markets Pty Ltd an Australian Firm registered with ASIC, ACN 164 994 049. Core Liquidity Markets is a Corporate Authorised Representative Number 443832 of GO Markets Pty Ltd AFSL 254963 the Authorizing Licensee and Principal. Note: The AFSL and ASIC regulation only applies to financial services provided to Australian residents. The AFSL and ASIC regulation does not apply to the financial services provided to clients who reside outside of Australia.
On Sat, Feb 6, 2016 at 6:13 AM, achab <
achab@list.ru> wrote:
Dear Sirs,
good morning. I am a calm and reasonable person, but I don't like to be ignored, it hurts me (as everyone). So, full of patience, I re-ask you what I did on last January, the 28th (see below for details).
In your last email you wrote me "
accounts with limited trading activity are subject to deposit/withdrawal fees", so I asked you - as well as I re-ask you -
was my account with limited or no trading activity?
Best regards,
Elio Matacena.
On 28/01/2016 18:13, achab wrote:
Was my account with limited or no trading activity?
Best regards,
Elio A. Matacena.
________
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Inviato da iPhone 4.
Sent via iPhone 4.
Il giorno 28 gen 2016, alle ore 17:49, Core Liquidity Markets <
support@clmforex.com> ha scritto:
Dear Elio,
Please find attached to this email a screenshot of our Skrill account showing the fee associated to your transaction for the amount of USD 315.26.
As clearly stated on our website, accounts with limited trading activity are subject to
deposit/withdrawal fees (up to 7%). Your account was marked as a limited trading account therefore you were charged a fee of 2.99%.
Please use the following link to review our withdrawal policy: clmforex.com/trade-binary-options/withdrawal/
Should you have any further questions, please do not hesitate to contact us.
Kind Regards,
Client Support
Core Liquidity Markets Pty Ltd.
AU: +61.2.8015.5431
UK: +44 2 035 146 538
support@clmforex.com
clmforex.com
Your referrals are always appreciated!
The information contained in this email is for the use of the addressee only. The information is confidential and if you are not the intended recipient, please do not read, copy, use or disclose to others. Trading Forex and Derivatives carries a high level of risk, including the risk of losing substantially more than your initial investment. Also, you do not own or have any rights to the underlying assets. The effect of leverage is that both gains and losses are magnified. You should only trade if you can afford to carry these risks. Trading Derivatives may not be suitable for everyone, so please ensure that you fully understand the risks involved, and seek independent advice if necessary. A Product Disclosure Statement (PDS) and Financial Services Guide (FSG) is available to download from Core Liquidity Markets’ website, or hard copies can be sent to you by contacting our offices at the number above, and should be considered before deciding to enter into any derivatives transactions. Any advice provided to you on the website or by our representatives is general advice only and no consideration will be given to individual investment objectives, financial situation and needs. You should therefore consider the appropriateness of our advice before making any decision about using our services. Traders should also ensure that they operate their trading account in a manner consistent with their trading comfort level. Any offer is not designed to alter or modify an individual's risk preference or encourage individuals to trade in a manner inconsistent with their own trading strategies. Core Liquidity Markets refers to Core Liquidity Markets Pty Ltd an Australian Firm registered with ASIC, ACN 164 994 049. Core Liquidity Markets is a Corporate Authorised Representative Number 443832 of GO Markets Pty Ltd AFSL 254963 the Authorizing Licensee and Principal. Note: The AFSL and ASIC regulation only applies to financial services provided to Australian residents. The AFSL and ASIC regulation does not apply to the financial services provided to clients who reside outside of Australia.
Dear Sirs,
thanks for your answer. Where did you write about such huge fee? I tried to find it before and after my withdrawal but I fail: would you be so kind to indicate me your URL?
Best regards,
Elio Matacena.
On 21/12/2015 00:08, Core Liquidity Markets wrote:
Dear Elio,
Please be advised you incurred a withdrawal fee of 3%.
Kind Regards,
Client Support
Core Liquidity Markets Pty Ltd.
AU: +61.2.8015.5431
UK: +44 2 035 146 538
support@clmforex.com
clmforex.com
Your referrals are always appreciated!
The information contained in this email is for the use of the addressee only. The information is confidential and if you are not the intended recipient, please do not read, copy, use or disclose to others. Trading Forex and Derivatives carries a high level of risk, including the risk of losing substantially more than your initial investment. Also, you do not own or have any rights to the underlying assets. The effect of leverage is that both gains and losses are magnified. You should only trade if you can afford to carry these risks. Trading Derivatives may not be suitable for everyone, so please ensure that you fully understand the risks involved, and seek independent advice if necessary. A Product Disclosure Statement (PDS) and Financial Services Guide (FSG) is available to download from Core Liquidity Markets’ website, or hard copies can be sent to you by contacting our offices at the number above, and should be considered before deciding to enter into any derivatives transactions. Any advice provided to you on the website or by our representatives is general advice only and no consideration will be given to individual investment objectives, financial situation and needs. You should therefore consider the appropriateness of our advice before making any decision about using our services. Traders should also ensure that they operate their trading account in a manner consistent with their trading comfort level. Any offer is not designed to alter or modify an individual's risk preference or encourage individuals to trade in a manner inconsistent with their own trading strategies. Core Liquidity Markets refers to Core Liquidity Markets Pty Ltd an Australian Firm registered with ASIC, ACN 164 994 049. Core Liquidity Markets is a Corporate Authorised Representative Number 443832 of GO Markets Pty Ltd AFSL 254963 the Authorizing Licensee and Principal. Note: The AFSL and ASIC regulation only applies to financial services provided to Australian residents. The AFSL and ASIC regulation does not apply to the financial services provided to clients who reside outside of Australia.
On Sat, Dec 19, 2015 at 7:00 AM, achab <
achab@list.ru> wrote:
Dear Sirs,
would you be so kind to explain me the ticket number 34170663?
Best regards,
Elio Matacena.
On 18/12/2015 22:07, Core Liquidity Markets wrote:
Dear Elio Armando Matacena,
Your withdrawal request for account 420312 in the amount of 6121.52 EUR has been processed. Please be advised withdrawal fees may have been applied.
Take in consideration the following processing times:
- Skrill: Immediate credit
- Neteller: Immediate credit
- Wire Transfers: 3 - 5 business days
- Credit|Debit Card: 2 - 5 business days
Should you have any questions, please do not hesitate to contact us.
Kind Regards,
Accounts Department
Core Liquidity Markets Pty Ltd.
AU:
+61 2 8015 5431
accounts@clmforex.com
clmforex.com
Login to Client Portal
Core Liquidity Markets EU
<Limited_trading_activity_Fee.PNG>
<Skrill_Fees_Elio_Matacena.PNG>