@Alberto Frattin I am perfect with math and all trading calculations. The one who need help with calculations are you and your team. Please, feel free to share any information regarding my positions. You have my permission to do it.
Not to waste any more time on irrelevant subjects, I am going to show once again what Exness replied, and to prove them wrong with detailed calculations.
Here is Exness calculation of Margin:
You can see that total Margin for leverage 1:100 which Exness provided is 1245.28 EUR, and Margin shown in my MT4 is 622.64 EUR. Here is proof:
@Alberto Frattin you used wrong lot size for calculating margin, therefore you can not proceed to calculate loss for my positions with wrong lot size! That is the point here! Margin in MT4 must be correct always, and leverage must be 1:100. That is written in contract specifications for BTCUSD. So, whole point of my case, would my positions still be losing with total margin 622.64 EUR and leverage 1:100? Let's check that with calculations.
What Exness provided is what we already know, that my positions would be losing if Leverage was 1:200 and Margin was 622.64 EUR, and I agree with that, but that is not point of my case. Exness pretends like everything was correct on my account, but it was not. Wrong leverage was applied to my account. I wanted to have total Margin of 622.64 EUR with 1:100 leverage, not with 1:200 leverage!
Mistake Exness is making when calculating loss for my positions is wrong lot size. Correct lot size is 4.5 lot and 5 lot. Again, they just pretend that everything was correct on my account! Lot size needs to be calculated manually before calculating loss for my positions since there for error with leverage on my account. Here is calculation:
For order # 19300935, Margin1 = 622.64 x 10 x 7324.02 / (10 x 7324.02 + 9 x 7326.53) = 327.65 EUR,
for order # 19300936, Margin2 = 622.64 x 9 x 7326.53 / (10 x 7324.02 + 9 x 7326.53) = 294.99 EUR,
Margin1 + Margin2 = 622.64 EUR, total margin shown in MT4, everything is correct. Now, when we have margin for both positions we can manually calculate correct lot size:
Lot size = Margin x Leverage x EURUSD / Price. EURUSD rate at time my positions were opened was 1.11765. For order # 19300935, Lot size1 = 327.65 x 100 x 1.11765 / 7324.02 = 5 Lots, not 10 lots like Exness calculated. For order # 19300936, Lot size2 = 294.99 x 100 x 1.11765 / 7326.53 = 4.5 Lots, not 9 lots like Exness calculated!
Now, when we have correct lot sizes for my positions we can proceed with calculations of loss on my positions and see if stop out would indeed be triggered. Loss calculation at price 7473.54 and 7473.26:
For order # 19300935, Loss1 = (closing price - opening price) x Lot size1 / EURUSD = ( 7473.26 - 7324.02 ) x 5 / 1.11765 = 667.65 EUR
For order # 19300936, Loss2 = ( 7473.54 - 7326.53 ) x 4.5 / 1.11765 = 591.91 EUR.
Total loss = 667.65 + 591.91 = 1259.59 EUR.
Stop out is going to be triggered is account equity becomes 0, and my account size was 2300 EUR, so equity at time my positions were closed was: Equity = 2300 - Loss1 - Loss2 - commission = 2300 - 1259.59 - 59.50 = 980.91 EUR. Equity was much higher then 0 and no stop out should be triggered on price 7473.54 for BTCUSD.
This calculation is undeniable proof that my positions would not be closed due to stop out if indeed I had 622.64 EUR margin, and 1:100 leverage applied on my account.
@Alberto Frattin what do you have to say about this?!
Next step is to calculate on which price stop out would indeed be triggered, and to determine would my positions would either way be losing, or would they be winning.
This email from me to Exness provides detailed calculation where is true stop out price if correct leverage of 1:100 was applied to my account, with Margin of 622.64 EUR:
Here we can see that stop out price is 7588.80 for BTCUSD, and by checking price action for BTCUSD from 29.12.2019. - 3.1.2020. we can see that BTCUSD peaked at 7525.56 and then fell bellow my take profit level of 6900 for BTCUSD. That means my positions would not be losing, but winning. No stop out would be triggered if indeed I had margin 622.64 EUR and leverage 1:100 applied to my account, which I thought I have, and which I did not have only because WRONG LEVERAGE of 1:200 was applied to my account!
Next email provides profit calculation for my positions:
Total profit is 3614.26 EUR, adding that on my existing account balance of 2300 EUR and deducting charged commission by Exness of 59.50 EUR we get amount I should have on my account, and that is: 2300 + 3614.26 - 59.50 = 5854.76 EUR, and this is amount Exness owes me and refusing to pay!
This is only truth about my case, proven by detailed calculation. Exness must pay me my funds in full, that is only possible solution for my case.
@Alberto Frattin I demand amount of 5854.76 EUR to be funded to my trading account # 885800 as soon as possible.