My problem is exactly this ! they charged 13.2 pips for eurgbp and 10 pip for audusd !!! when they closed my positions in stop out i asked them in live chat to reopen them . after that i also write them to reopen it at the same day .
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Problem For the Second time Exness cheated on me !!! Please HELP !!!!
- Thread starter Gioteen
- Start date
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- exness.com
I am having an issue with a company
My problem is exactly this ! they charged 13.2 pips for eurgbp and 10 pip for audusd !!! when they closed my positions in stop out i asked them in live chat to reopen them . after that i also write them to reopen it at the same day .
Master Yoda
Captain
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In their website I can see they offer 1.5 pips on EURGBP and charging almost 10 times more is very strange action even if the spread is floating
more strange is there were not even any news or high volatility in the market !
Master Yoda
Captain
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How about you invite them to answer you here?
By the way? they are a Russian company? are they regulated?
By the way? they are a Russian company? are they regulated?
I already invited them ! i just wonder why fpa put their ad here ! and the funny thing is tight spreads in their banner !
Master Yoda
Captain
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It is Funny.
But remember this forum is separating the ads and content of the site, unless the site is ranked as Scam they won't decline any banner just from one or two cases.
The most important is that even if a broker advertises here, he has no immunity
But remember this forum is separating the ads and content of the site, unless the site is ranked as Scam they won't decline any banner just from one or two cases.
The most important is that even if a broker advertises here, he has no immunity
I've already sent them an invitation ! now my account should be in a big profit , that's why they dont answer , i guess they want to reply when the market come back !
Our company representative will be with you in a moment. Meanwhile you can submit your question.
07:56 Nouval Hayani has joined the chat.
Nouval Hayani | 07:56
Hello, my name is Nouval Hayani. Thank you for contacting EXNESS. How may I assist you?
Mahsa Mirshokraei | 07:57
Hi , I still wait for response !
Nouval Hayani | 07:57
Okay, sir. Could you please specify the response that you are waiting for, sir?
Mahsa Mirshokraei | 07:57
my account should be in a big profit now ! do you want to reopen my positions when the market come back ?!!!
i have an open ticket in my panel
my account number is 103030
Nouval Hayani | 07:58
Okay, sir. Wait for a while, please.
Mahsa Mirshokraei | 07:59
ok
ok
Nouval Hayani | 08:00
the lastet ticket was madeyesterday, on 22 May 2013. Are you referring to that particular ticket or you want to lodge a new one, sir?
Mahsa Mirshokraei | 08:01
yes i refer to that
since yesterday there is no response from you ! and its not good at all !!!!
since yesterday there is no response from you ! and its not good at all !!!!
Nouval Hayani | 08:02
I have seen that the specialist has replied you in that particular ticket, sir.
Do you want to make a new one?
Mahsa Mirshokraei | 08:02
he did but after that i wrote something ! but no answer !!!
Nouval Hayani | 08:02
Please wait for a while, the specialist will reply you as soon as possible.
Mahsa Mirshokraei | 08:03
but when !!!when the market come back against me ?!
Nouval Hayani | 08:04
Please wait for the specialist's reply, sir.
Mahsa Mirshokraei | 08:04
ok ! bye
Nouval Hayani | 08:04
You are welcome. We are always ready to help you.
Please do not hesitate to contact us if you have any further question.
07:56 Nouval Hayani has joined the chat.
Nouval Hayani | 07:56
Hello, my name is Nouval Hayani. Thank you for contacting EXNESS. How may I assist you?
Mahsa Mirshokraei | 07:57
Hi , I still wait for response !
Nouval Hayani | 07:57
Okay, sir. Could you please specify the response that you are waiting for, sir?
Mahsa Mirshokraei | 07:57
my account should be in a big profit now ! do you want to reopen my positions when the market come back ?!!!
i have an open ticket in my panel
my account number is 103030
Nouval Hayani | 07:58
Okay, sir. Wait for a while, please.
Mahsa Mirshokraei | 07:59
ok
ok
Nouval Hayani | 08:00
the lastet ticket was madeyesterday, on 22 May 2013. Are you referring to that particular ticket or you want to lodge a new one, sir?
Mahsa Mirshokraei | 08:01
yes i refer to that
since yesterday there is no response from you ! and its not good at all !!!!
since yesterday there is no response from you ! and its not good at all !!!!
Nouval Hayani | 08:02
I have seen that the specialist has replied you in that particular ticket, sir.
Do you want to make a new one?
Mahsa Mirshokraei | 08:02
he did but after that i wrote something ! but no answer !!!
Nouval Hayani | 08:02
Please wait for a while, the specialist will reply you as soon as possible.
Mahsa Mirshokraei | 08:03
but when !!!when the market come back against me ?!
Nouval Hayani | 08:04
Please wait for the specialist's reply, sir.
Mahsa Mirshokraei | 08:04
ok ! bye
Nouval Hayani | 08:04
You are welcome. We are always ready to help you.
Please do not hesitate to contact us if you have any further question.
Still waiting for Specialist's reply !!!!!!!!!!
Our company representative will be with you in a moment. Meanwhile you can submit your question.
12:38 Elena Labetskaya has joined the chat.
Elena Labetskaya | 12:38
Hello, my name is Elena Labetskaya. Thank you for contacting EXNESS. How may I assist you?
Mahsa Mirshokraei | 12:38
Hi how long should i wait for your specialist's reply ?!!!
Elena Labetskaya | 12:39
Could you please specify what reply do you mean
Mahsa Mirshokraei | 12:39
i have an open ticket !
Nouval Hayani | 08:04
Please wait for the specialist's reply, sir.
Elena Labetskaya | 12:40
They will reply you within 24 hours
Mahsa Mirshokraei | 12:41
its more than 24 hours now !
Mahsa Mirshokraei (103030) — Your message | 08:47 | Yesterday
Elena Labetskaya | 12:41
Please wait for a while, you will get answer as soon as possible
Mahsa Mirshokraei | 12:41
i hope so ! ok bye !
