Hi Gioteen,
My question is: when was your first contact to the company to reopen the position?
About the spreads, if we are talking about 13.2 pips (132 points in 5 decimals) this is a very high spread and unusual to charge for majors.
My problem is exactly this ! they charged 13.2 pips for eurgbp and 10 pip for audusd !!! when they closed my positions in stop out i asked them in live chat to reopen them . after that i also write them to reopen it at the same day .