I purchased the ForexTwister Expert Advisor through a link from Forex Twister. I purchased not only the basic EA, but I also paid extra for the Advanced ForexTwister EA. Unfortunately, when I arrived at the end of the buying process, after I had paid for both EAs through ClickBank, I was taken to what was essentially a blank Web page which displayed a "404 Web page not found" error. Therefore, I was unable to download my products.
According a claim on their web site, they promise to respond to support e-mails within 48 hours. So, I immediately e-mailed ForexTwister support at info@forextwister.com as per the instructions on their web site. I explained my problem to them, and I also included both of my ClickBank receipt codes as proof of purchase. This was on 12/1/2009. After sending this e-mail, I waited 48 hours, but received no response.
So, I e-mailed them again on 12/4/2009. Once again, they did not respond.
Therefore, I e-mailed them for a third time on 12/8/2009. At the time of this writing, after three e-mails, I have received not even one response from them.
I simply want to be able to download the products for which I have paid. So, far I have NOTHING to show for the money I have spent. Of course, I can always get a refund through ClinkBank. ClickBank is very good about issuing refunds. However, I would rather get the products I am due.
At this point in time, I am very frustrated, and I would very much appreciate some assistance from anyone who can help.
Hoping this will help,
DCTrader
According a claim on their web site, they promise to respond to support e-mails within 48 hours. So, I immediately e-mailed ForexTwister support at info@forextwister.com as per the instructions on their web site. I explained my problem to them, and I also included both of my ClickBank receipt codes as proof of purchase. This was on 12/1/2009. After sending this e-mail, I waited 48 hours, but received no response.
So, I e-mailed them again on 12/4/2009. Once again, they did not respond.
Therefore, I e-mailed them for a third time on 12/8/2009. At the time of this writing, after three e-mails, I have received not even one response from them.
I simply want to be able to download the products for which I have paid. So, far I have NOTHING to show for the money I have spent. Of course, I can always get a refund through ClinkBank. ClickBank is very good about issuing refunds. However, I would rather get the products I am due.
At this point in time, I am very frustrated, and I would very much appreciate some assistance from anyone who can help.
Hoping this will help,
DCTrader