Provided proof of address (bank statement) by you was rejected several times with following commentary: “Please mind that name and address on your Utility Bill must match the information provided in your Forex4you account”. Unfortunately, you did not followed by mentioned commentaries and we were forced to block your account in accordance to violation of KYC policy, clause 4.7.
1) Did you detail to the client what part of the name specifically did not match? [e.g. Was it really just the EL in the name?]
Company made a decision to review your case one more time. Please upload new certified proof of address, which will be issued by government authorities or Bank (official note from the Bank about client’s residence address). Issued document must include the stamp of the institution and the signature of responsible person. Received document can be sent to the following email address: firstname.lastname@example.org. We would like to remind, that details of document changed by graphical editor cannot be accepted by Verification department.
2) So just to be sure, @Amin EL-HAKIM ID verification is 100% ok. He only needs to re-verify his address??
3) in addition to bank or gov't issued proof of address, what happened to using the "utility bill" verification that is so common?
And thank you @Forex4you for coming forward.