Post your problems on I-See-Bucketshop in as many other forums as you can (e.g. Donnaforex, myFXbook, 100Forexbrokers, Babypips, etc) for more traders to be aware of this bucketshop broker manipulative & shady ways.
I see you are finally starting to have problems with them too... welcome to the club this was bound to happen to all profitable traders someday. especially if you managed to double or triple your account in less than a year... suddenly you notice the weird stuffs happening (as I have described in big detail in my threads). screen freeze/hang, ctrader and mt4 showing 40 pips difference in price quotes, spreads unusually wide when near TP or SL although no news, etc.
based on my (and others) experience, FOS cant do much. Don't waste too much time with them. will only give you false hope. Additionally, if u did more research you would find out that FOS is funded by the finance industry and seriously who would bite the hand that feeds them? This is what Andrew Budzinski (the CEO, not Angus Walker) knows and thats why he is so complacent.
ASIC doesnt care too much either imo very "slack" regulator thats why so many scam brokers in AU. Now I finally understand why Australian CPA is lowly regarded (with suspicion) by employers here in finance industry.