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Instructions for IronFx clients who are having trouble withdrawing their funds

Discussion in 'Wholesale Forex Complaints' started by AsstModerator, Mar 23, 2015.

  1. nichu

    nichu Private

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    Dear IronFX Officer,

    I followed instructions on your website when placing my request - so maybe your instruction is incorrect.
    And your remark about amount "exceeding my balance" is also interesting as I requested exactly full amount from my balance - nothing more, nothing less..

    Please don't put blame on me - because I'm waiting 2 months for something that belongs to me and I havent got any answers from your side so far...

    anyway... I'm waiting for your email and lets see how long it takes
     
  2. IronFX Officer

    IronFX Officer IronFx Representative

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    Dear nichu,

    Further to our response earlier today, please note that have looked into this matter and noted that specific instructions were sent to your registered e-mail address from the Company’s appropriate department.

    You should follow the steps set therein with regard to your query in which are in line with the Company’s policies and procedures.

    Thank you
     
  3. IronFX Officer

    IronFX Officer IronFx Representative

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    Dear @nichu

    Please note that further communication has now been sent by the relevant department.

    Further action is required by yourself in this respect.

    Thanks
     
  4. IronFX Officer

    IronFX Officer IronFx Representative

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    Dear @nichu
    Dear nichu,

    We note that you have provided the required information and documents requested by the Company and that the below matter has now been resolved.

    Thank you
     
  5. carogo

    carogo Private

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    A. Your account number
    B. The amount of money you believe you are owed.
    C. The date when the first failure to process your withdrawal request happened.
    D. The date and name on your submitted review (item 2, above).
    E. A link to your Scam Alerts thread (item 3, above).
    F. The date you most recently emailed IronFx (item 4, above).

    A. 21032693
    B. 10000 euros
    C. 07.12.2016
    D.carogo. Spain. 22.02.2018
    E.http://www.forexpeacearmy.com/community/threads/another-victim-of-ironfx.54289/
    F. 23.02.2018
     
  6. Alphabeta

    Alphabeta Private

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    To the above answer, which was posted several times on this thread, you have to know that IronFx sent to thousand of complainants a response between the 16th and the 19th January 2016

    They did it because the CySEC, together with the fine of € 335.000 , had mandated IronFx to resolve all pending complaints.

    At the time, IronFx had 1800 pending complaints.

    So the company decided to send all 1800 complainants the same identical letter.

    upload_2018-2-24_9-42-14.

    The letter was sent as a “mass email” to every client who had complained to the CySEC. The letter was identical for every client.

    With this letter, every complainant was accused of “abusive trading activities”.

    The allegations were unsubstantiated and not supported by evidence. No details about date or reference of transactions were given.

    The fact that the letter was identical for every complainant is a clear sign that these allegations were just excuses

    In its Annual Report 2015, the General Auditor states

    “The most serious breach, according to the officers, was related to the methodology which the company employed to classify customers as bonus abusers, which was based on arbitrary suspicions and assumptions”

    This sort of “final response” does not fulfill the requirements of Complaint Handling pursuant to EU law.

    The European Securities and Markets Authority has specified that client’s withdrawal requests must be processed immediately and information about delay must be clear and not misleading


    upload_2018-2-24_9-43-4.


    So if you received such a “final response”, keep complaining.

    File a formal complaint through the Complaint Portal (under "file a complaint") : https://www.ironfx.com/en/making-a-complaint.

    After receiving the reference number, complain to the Financial Ombudsman of Cyprus

    Also complain to the CySEC and the ESMA: BUL@esma.europa.eu
     
    #26 Alphabeta, Feb 24, 2018
    Last edited: Feb 24, 2018
  7. IronFX Officer

    IronFX Officer IronFx Representative

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    Dear carogo,
    Thank you for providing your details.
    We have looked into your query and noted that your complaint is currently examined by the appropriate department of the Company as per the Company’s complaints handling policy. In light of this, we can confirm that you should expect to hear from the said department as provided by the said policy in due course.
    Regards
     
  8. carogo

    carogo Private

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    How much longer do I have to wait?!i have been waiting for one year and 3 months to get my money back!
     
  9. Alphabeta

    Alphabeta Private

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    Here you can find the form for submitting your claim to the Financial Ombudsman of Cyprus. A number of clients were compensated upon a decision of Cyprus Financial Ombudsman http://bit.ly/2oFBVlr
     
  10. IRONFXSCAM

    IRONFXSCAM Private

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    Withholding clients' money for year is a crime and every damaged client should file criminal complaint.


    Search the Public Prosecutor of your country/city and lodge a criminal complaint for Fraud against

    1) Cypriot directors of IronFx

    2) the Account Managers who moved you to deposit money.

    Lodge your criminal complaint in writing, via fax or certified mail.


    Report to Europol and ask them to request the competent authorities of the Member States concerned to initiate, conduct or coordinate a criminal investigation against IronFx (pursuant to Art. 6 of the Europol Regulation)


    Europol will usually request you to contact national authorities https://www.europol.europa.eu/report-a-crime


    Please request a coordinate action. You can contact Europol per telephone, postal address or Whatsapp.
     
: ironfx

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