athenafx
AthenaFx Representative
- Messages
- 172
Hello Mr Shuvalov,
I would like to tell you that you should ban the words cheat/cheaters from your official vocabulary.
Such word hurts your company's reputation each time you use it.
Traders are not cheaters, they are only your customers whatever happened.
Instead of using this word, you should talk about unethical behaviour and exhaustively describe this concept through your terms and conditions.
At the moment, this document lacks of occuracy and generates various complaints.
These complaints are recorded and indexed by google. How many good reviews are needed to recover from only one bad review ?
I mean that a potential new customer will search the web then read some of the complaints and finally decide not to enter business relationships with Liteforex because the situation will appear as confused.
I am not your consutant but I think that if you change accordingly your terms and conditions then traders will better understand your rules and decide if they agree or not to the contract.
By investing in transparency, your company will get a positive return and you will avoid many troubles.
I would like to tell you that you should ban the words cheat/cheaters from your official vocabulary.
Such word hurts your company's reputation each time you use it.
Traders are not cheaters, they are only your customers whatever happened.
Instead of using this word, you should talk about unethical behaviour and exhaustively describe this concept through your terms and conditions.
At the moment, this document lacks of occuracy and generates various complaints.
These complaints are recorded and indexed by google. How many good reviews are needed to recover from only one bad review ?
I mean that a potential new customer will search the web then read some of the complaints and finally decide not to enter business relationships with Liteforex because the situation will appear as confused.
I am not your consutant but I think that if you change accordingly your terms and conditions then traders will better understand your rules and decide if they agree or not to the contract.
By investing in transparency, your company will get a positive return and you will avoid many troubles.
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