@FxMaster
Sorry I have not written back for a while, but I been ill. FxMaster, I know I am NOT going to get anywhere with FBS as they are scammers, as a good broker would at least let you speak to a higher up official, and not just a "Live Chat" person and NO offence to any "Live Chat" workers, as most are good.
The other reason they are scammers is the fact, no one knows where they operate from, even we have 3 addresses and have had them all checked out and one is co-owned with FFS, and that is just a load of PO Boxs in a run down building.
FxMaster, again this is NOT about the money, we make money even if all the E/A's we test fail (but that does not happen), it is the way FBS operates and many brokers to be honest and the law should change.
However in FBS's case, sending a e-mail to state your account is at a critical level, is simply not good enough now, when you could send a SMS, or make an automated call and other options.
The reason why FBS will NOT even consider this, is the money they can make, hoping clients of theirs just carry on losing, and for this reason, we should fight back.
FxMaster, can I take this to a vote, or what do you suggest please?
Many thanks for your time FxMaster and hope that FBS reads this also, which they should and can reply if they wish to do so?
Stephen Smith (Co-Founder Of "FXBO")
Hello Stephen Smith (Co-Founder Of "FXBO")
First and foremost – I am sorry to hear that you have been ill, and I do hope that you are feeling better.
In regards to your claim:
We value your opinion, but we feel that the thoroughly informative customer agreement and email notifications are sufficient and a preferred method for our clients.
You mentioned that, the email was not comfortable for you due to the fact that
1. The e-mail came at night time – in this regard, I’d like to point out, that risk management is very important when working on the Forex market. If you choose to leave your orders open overnight, you should review account details, open orders, margin level etc. as a proper way of precaution and risk management. Please also consider “Take Profit” and “Stop Loss” options.
2. You mentioned that you can actually hear the e-mail notifications – but you choose to turn them off, due to the fact that you receive 500 e-mails a day. If your e-mail is your source of important incoming notifications I would suggest that you set up your e-mail with more comfortable settings, and certainly do not turn off your notifications during the night when you choose to keep open orders overnight.
In regards to the e-mail that you received, you mentioned several times that it clearly states ALL orders will be closed. I am attaching your original screenshot once more, and will point out that nowhere does it say all positions. Customer agreement clause 3.6.2. / 3.6.3. / 3.6.4. states that. The system will automatically close the orders one by one, starting with the positions with the biggest floating loss, until your margin reaches the minimal level of 20% or more. And in case after closure of some orders with the biggest floating loss your margin becomes more than 20%, the rest of your orders will remain open.
With that being said, you yourself clearly stated in your second message on August 6th that:
“I did not want to add more funds, but they carried on closing the trades one by one until we was left with near to nothing.”
Then on August 8th, you said that you WANTED ALL your orders closed. Mr. Smith, in this case, could you kindly clarify why did you not then close your orders?
Lastly, you mentioned that you have checked out 3 of our addresses that led to run down building? Can you kindly provide these addresses for us? And please clarify who is FFS?
Also, we would like to remind you that all our correct contact information is stated on our site.
I do very much wish to help you, but, unfortunately, I do not quite understand what you are seeking, what is your claim and/or request?
Thank you in advance, Sir, will look forward to further discussion and your cooperation with FBS