Hi Stevesmain,
Best is they can not even claim latency, I had my friend access his account on my VPS server and we made the trades from the exact same Server
they have no case there.I have read all the other claims and they always reply with the standard answers, bunch of monkeys reading a script. For instance this the mail I received from them the standard answer, oh and apparently there is only rwo people at OctaFX providing support IAN or BARBARA, and now they want me to use their cTrader platform what difference is that going to make when they are already interfering with my trades ?
Barbara (OctaFX)
Apr 9, 17:19
Dear Mr. Roux,
Please note that an order can slip several pips upon opening as well depending on the liquidity available at a specific price. Our technical department has double checked your orders and confirmed that they experienced a regular market slippage. There were no irregularities found in execution, all position were opened and closed at prices, provided by our liquidity pool. Being an ECN broker, we cannot guarantee that an order will be executed exactly at the price you requested. Depending on the liquidity at a specific price, it is possible that your order will be offset to another provider. It is more common during high volatility periods, however might occur anytime. As much as we would like to help you to avoid slippage, unfortunately it is simply beyond what we can do for our clients. The company does not interfere with trading since we only serve as an intermediary between a client and the market.
As an option, we can suggest to use cTrader instead of MT4. This platform shows full market depth and the available liquidity at each price, unlike MT4 showing the best available prices only. In case you are not familiar with this platform, you can open a demo account, use cTrader manual (http://help.spotware.com/) or simply contact us anytime you require an assistance.
Should you have any other questions please do not hesitate to contact us.
Sincerely,
Barbara
