Hi Mohamed,
I am an existing customer with 24option, but I haven't faced any issues with withdrawal or the company performing frauds of not processing my withdrawal. for your case, I believed you may need to hit 500k volume, which is 1 million USD volume for additional 10k bonus. The thumb of the rule for getting additional bonus is that you have to hit 50 times of the bonus amount before you could make your first withdrawal. That is why I did not accept the bonus even after I made a deposit of 2k.
I don't work for 24options, but your warning has prompt worry for myself, friends and investors about 24option platform.
On the fair share of the issue, why don't you invite 24option representative to address your issue here so existing traders and new traders and FPA know what is going on.
Thank you.
I Hit 50 times of the bonus amount
And 1000,000 volume
See the photo my bro