To anyone who has followed this matter over the last couple of months, I'm happy to say I have finally received my refund. I'd like to thank FX Master for the advice, I'm sure without that I'd still be calling and e-mailing with zero response.
Although they did refund me eventually and are clearly somewhat regulated, it is just not worth the trouble. If anyone reading this has any plans to look to invest with them, I'd say be very very careful. I wouldn't want anyone to have to go through what I did just to get my hard earned money back from what seem to be opportunists.