RESOLVED: Exness blocked all my withdrawal methods for days, no clear resolution

[naterivers]

I’m posting here to see if anyone else has experienced this with Exness or can advise what to do next.

My account currently has ALL withdrawal methods blocked, and this has been going on for several days now.

According to their support team, the issue is related to a deposit I made:

• Amount: ₱30,000
• Method: QR Ph
• Date: April 11, 2026
• Status: Successful

The problem is:

• The deposit was completed successfully with no issues
• I already submitted all verification documents they asked for
• They confirmed no further action is needed from my side

Despite that, my withdrawals are still fully restricted.

What’s more frustrating:

• I was previously promised a resolution, but my ticket was closed without fixing anything
• I keep getting passed between different support agents
• My questions about the actual issue are not being clearly answered
• Now they’ve stopped replying altogether

This is very concerning because I currently cannot access my funds at all.

I’ve also seen other users mention similar withdrawal issues, which makes me wonder if this is a broader problem.

Has anyone here dealt with this before?

• How long did it take to resolve?
• Did you have to escalate to regulators to get your money out?

Any advice would help. I just want a clear answer and access to my funds.

Thanks.

 

[naterivers]

@ExnessOfficial

 

[FxMaster]

View attachment 113170
I’m posting here to see if anyone else has experienced this with Exness or can advise what to do next.

My account currently has ALL withdrawal methods blocked, and this has been going on for several days now.

According to their support team, the issue is related to a deposit I made:

• Amount: ₱30,000
• Method: QR Ph
• Date: April 11, 2026
• Status: Successful

The problem is:

• The deposit was completed successfully with no issues
• I already submitted all verification documents they asked for
• They confirmed no further action is needed from my side

Despite that, my withdrawals are still fully restricted.

What’s more frustrating:

• I was previously promised a resolution, but my ticket was closed without fixing anything
• I keep getting passed between different support agents
• My questions about the actual issue are not being clearly answered
• Now they’ve stopped replying altogether

This is very concerning because I currently cannot access my funds at all.

I’ve also seen other users mention similar withdrawal issues, which makes me wonder if this is a broader problem.

Has anyone here dealt with this before?

• How long did it take to resolve?
• Did you have to escalate to regulators to get your money out?

Any advice would help. I just want a clear answer and access to my funds.

Thanks.

@ExnessOfficial, could you please look at this issue?

 

[naterivers]

I’m sharing my experience to see if anyone else has gone through this and to get advice on what steps I should take next.


My Exness account currently has ALL withdrawal methods restricted, which means I cannot access my funds at all. This has been ongoing for several days now.


Here are the key details:

• Deposit: ₱30,000 via QR Ph
• Date: April 11, 2026
• Status: Successful
• Issue: Withdrawals fully blocked due to “verification” of that deposit

What’s concerning:

• The deposit was completed successfully with no issues
• I already submitted the required verification documents
• I was previously told no further action was needed
• Despite that, my withdrawals remain restricted

On top of that:

• I’ve been passed between multiple support agents
• I was promised a resolution before, but my ticket got closed instead
• I’ve contacted them through email and Facebook with little progress
• Responses are slow and often repetitive

At this point, my account is essentially frozen, and my money is stuck.


I will be providing screenshots of all conversations, transaction details, and account status for full transparency.


I’m now seriously considering escalating this further, including filing formal complaints with financial regulators and exploring possible legal action if this is not resolved promptly.


My questions:

• Has anyone experienced this with Exness before?
• How long did it take to resolve?
• Did you need to escalate to regulators to get your funds?

Any advice would be appreciated. I just want access to my funds and a proper resolution.


Thanks.

 

[naterivers]

I’m posting here in hopes that someone from Exness or anyone with experience can take a look at my case.


My account currently has all withdrawal methods blocked, and I’ve been unable to access my funds for several days now. The restriction was reportedly due to a deposit verification, even though the transaction was completed successfully and I have already submitted the required documents.


Despite multiple follow-ups:

• The issue remains unresolved
• I’ve been redirected between different support agents
• I have not received a clear explanation or final resolution

At this point, my account is effectively frozen, and I’m just asking for proper review and assistance.

I need help @FxMaster
Waiting for a quick resolution and response from@ExnessOfficial



Broker Name: Exness
Account Number: 267791001
case ID: PMT0001607065
Date of Withdrawal Request: Withdrawal 11 April 2026, 09:47
Payment Method: QRph

 

[ExnessOfficial]

View attachment 113206

I’m posting here in hopes that someone from Exness or anyone with experience can take a look at my case.


My account currently has all withdrawal methods blocked, and I’ve been unable to access my funds for several days now. The restriction was reportedly due to a deposit verification, even though the transaction was completed successfully and I have already submitted the required documents.


Despite multiple follow-ups:

• The issue remains unresolved
• I’ve been redirected between different support agents
• I have not received a clear explanation or final resolution

At this point, my account is effectively frozen, and I’m just asking for proper review and assistance.

I need help @FxMaster
Waiting for a quick resolution and response from@ExnessOfficial



Broker Name: Exness
Account Number: 267791001
case ID: PMT0001607065
Date of Withdrawal Request: Withdrawal 11 April 2026, 09:47
Payment Method: QRph

Dear @naterivers

The restriction on your account was due to a pending deposit verification, which temporarily affected the availability of withdrawal options.

This has now been reviewed and completed, and the restrictions have been lifted. You should be able to access your funds and proceed normally.

If you still experience any issues, please let us know so we can assist you further.

Thank you.

 

[naterivers]

the issue has been resolved i love youu hehe

 

[ExnessOfficial]

Hello naterivers,

We’re glad to hear that your issue has been resolved.

Thank you for your patience, and please feel free to reach out to us via our official support channel support@exness.com if you need any additional assistance.

Thank you