Dear Mr SVP IBCfx.com
I just sent you a private message with my account number (this has not to be a public information).
I asked for a complete withdrawal of my account (I don't ask for the bonus, I know I can't), so its means all deposit + profit. Pierre on chat live says all was ok for that, he told me that in order to get all my money, I had to ask for a wire transfer not by CB), that's what I've done. This last request (number 612) is from last monday. My account manager says he would give me an answer under 48h, we are thursday, I'm still waiting...
My posiitions are all closed.
The chat live, I ask them every day, and always : it's in process...
I never succeed to have information by phone, your number +44... never answer. And the support number indicated in your emails +41... no one...
When I send emails to
support@ibcfx.com : they never reply. So your clients like me just would like to know WHY their withdrawal requests are always refused. the chat live says : contact your account manager to have more information. My account manager sent me an email saying to contact support by chat live.
Ypu should improve the communication between you and your clients. With that, all would be better for all.
So, as soon as I get my money, be sure I will post here a new message of satisfaction.
I'm always waiting for my wire transfer.
Regards