I just sent emails to their regulations in order to have a complaint form to fill against the company.
Just having everybody aware of whats need when you face casing like that.
All i need is help to get my money
We take customer satisfaction seriously and would like to apologise for the frustration you’ve been experiencing recently. We want you to know that we appreciate your feedback. It allows us to resolve issues as these occur, and help us to improve our services.Your complaint was immediately routed to the appropriate department and your concerns were resolved accordingly and communicated to your good self on the 10th May 2021.
We are truly sorry for any inconvenience. Please do not hesitate to get back in touch if you require further assistance.