Hey,
Rob Miller from TopOption phoned me and other clients from TopOption and said that he went to a different company and wanted me to have a go with a new binary platform. I said to him I don't know the company. It doesn't have any regulations. I know you and I trust you so I decided to invest some money (£2500). After 2 weeks of trading when I got to about £5500 and wanted to withdraw the investment and some profit they blocked access to my account and transfered only the initial investment without the profit
My account manager Rob Miller replied (email in attachment):
I just heard back from the risk department today. I'm very sorry about this. This could have been the same analysis that other companies' risk departments came to and blocked your trades. Again this sucks and I wish I could do something to help because I do value you as a good client. But here is what they said:
Please advise the client that:
a) We strongly believe that he’s using a bot, which is against our T&C. The continuous trading hours, trade cancel rates as well as trading frequency (amongst hours) support this claim
b) While he provided us a proof of residence in Guernsey all his trades originate from Poland (IP) which leads us to suspect that the provided proof of residence is a front
c) We have therefore decided to refund the client his full investment and to block the account
Rob
I want to add that I never had any issues like that with any regulated companies. When I was at TopOption I was trying signal service before and my brother who was in Poland was logging in, placing trades for me from the the signal service when I was at work. When I came back from work I was trading on my own. Nobody has told me that there were two different ip addreses the same day. No issues at all. I provide documents where I'm registered. They can send a letter to the address I provided them with and send a code. I will reply to them that code for extra verification to check the address like payapal does. I ask some regulated companies about different ip address and they said is not a problem and never had issues when it comes about withdrawals from them.
Another thing I don't understand explanation about bot. Has anyone come across any profitable bot in binary?
All above are just excusses not to pay out the profit. Please comment
I'm sending link to this thread to my account manager and support mhoptions so maybe they will join in before I take them to traders court
Rob Miller from TopOption phoned me and other clients from TopOption and said that he went to a different company and wanted me to have a go with a new binary platform. I said to him I don't know the company. It doesn't have any regulations. I know you and I trust you so I decided to invest some money (£2500). After 2 weeks of trading when I got to about £5500 and wanted to withdraw the investment and some profit they blocked access to my account and transfered only the initial investment without the profit
My account manager Rob Miller replied (email in attachment):
I just heard back from the risk department today. I'm very sorry about this. This could have been the same analysis that other companies' risk departments came to and blocked your trades. Again this sucks and I wish I could do something to help because I do value you as a good client. But here is what they said:
Please advise the client that:
a) We strongly believe that he’s using a bot, which is against our T&C. The continuous trading hours, trade cancel rates as well as trading frequency (amongst hours) support this claim
b) While he provided us a proof of residence in Guernsey all his trades originate from Poland (IP) which leads us to suspect that the provided proof of residence is a front
c) We have therefore decided to refund the client his full investment and to block the account
Rob
I want to add that I never had any issues like that with any regulated companies. When I was at TopOption I was trying signal service before and my brother who was in Poland was logging in, placing trades for me from the the signal service when I was at work. When I came back from work I was trading on my own. Nobody has told me that there were two different ip addreses the same day. No issues at all. I provide documents where I'm registered. They can send a letter to the address I provided them with and send a code. I will reply to them that code for extra verification to check the address like payapal does. I ask some regulated companies about different ip address and they said is not a problem and never had issues when it comes about withdrawals from them.
Another thing I don't understand explanation about bot. Has anyone come across any profitable bot in binary?
All above are just excusses not to pay out the profit. Please comment
I'm sending link to this thread to my account manager and support mhoptions so maybe they will join in before I take them to traders court