dokterfx
Private
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- 10
hello friend,
I had problems with my withdrawal benefit in this case octaforex already 2 weeks, but did not find a good solution. I was not making a mistake, but OctaFX hold my profit and only returns my initial capital,they say it for security reasons. I withdraw the same account when I deposite, but why do I even asked to send a hard copy with legalized notary, whereas I alone account verification.
I include some of the following evidence
for the red bold is my initial deposite.
the following is my initial conduct withdraw request
then...
translate:
Arief Purwanto - respectable,
Unfortunately, your withdrawal request with no. W210577 has been rejected for the following reasons:
Accounts under investigation
Your account in the investigation and therefore all financial transactions are prohibited. Please do not send another request until further notice. Otherwise you are free to contact us anytime.
e-mail from octafx
translate:
Barbara (OctaFX)
Apr 30, 13:07
Dear Customer,
We received information that your account has been POSSIBILITY engaged in fraudulent activity or accessed by third parties who intend to do so. We have good reason that the documents were given to your account as well as the existing identity of the owner of the account does not belong to the truth.
It is not a statement but rather an assumption that require investigation in accordance with the terms and policies of our Security Department. You do not need to worry, this is a routine examinations aimed at the safety of your funds and the transparency of transactions.
This is done so that you know that in accordance with Article 13.9 and Article 13:12 of the Customer Agreement, namely:
13.9. To provide financial security to the Client, in some cases, the Company reserves the right to withdraw the Client funds to a bank account only the client itself;
13:12. For security reasons after the withdrawal of funds, the Company has the right to demand or ask for complete data such as client identification, copy of ID, copy of proof of address, bank reference letter and other relevant documents, signed, stamped and notarized.
Request your withdrawal from account X Y worth USD will be done using the facilities of Bank Wire. To complete the process of withdrawal of your funds, please follow the steps below:
Fund your deposit will be refunded and if you want to attract / withdraw funds, please send the document to our head office.
Ask that you prepare the following documents:
a. Copy of ID / Copy of Passport (all pages should contain a complete record or data)
b. All proof of address, must clearly prove your residential address.
EVERYTHING MUST BE TRANSLATED INTO ENGLISH notarized (OR CERTIFICATION WITH STAMP) BY THE RESPONSIBLE GOVERNMENT AGENT (in this case, the institution sworn translation).
Please send all the documents (whole, through the post office) to our Head Office address: Cedar Hill Crest, PO Box 1825, Villa, Kingstown, St. Vincent and the Grenadines.
After we receive all the documents, your case will be investigated and verified, wire transfers will be sent to your bank account.
We are sorry for the inconvenience.
Sincerely,
Barbara
hopefully friends forex peace army, would help me in my efforts to complete the withdrawal process, if need more information I will try swatch,
Thanks hopefully willing to help me
greetings of peace
I had problems with my withdrawal benefit in this case octaforex already 2 weeks, but did not find a good solution. I was not making a mistake, but OctaFX hold my profit and only returns my initial capital,they say it for security reasons. I withdraw the same account when I deposite, but why do I even asked to send a hard copy with legalized notary, whereas I alone account verification.
I include some of the following evidence
for the red bold is my initial deposite.
the following is my initial conduct withdraw request
then...
translate:
Arief Purwanto - respectable,
Unfortunately, your withdrawal request with no. W210577 has been rejected for the following reasons:
Accounts under investigation
Your account in the investigation and therefore all financial transactions are prohibited. Please do not send another request until further notice. Otherwise you are free to contact us anytime.
e-mail from octafx
translate:
Barbara (OctaFX)
Apr 30, 13:07
Dear Customer,
We received information that your account has been POSSIBILITY engaged in fraudulent activity or accessed by third parties who intend to do so. We have good reason that the documents were given to your account as well as the existing identity of the owner of the account does not belong to the truth.
It is not a statement but rather an assumption that require investigation in accordance with the terms and policies of our Security Department. You do not need to worry, this is a routine examinations aimed at the safety of your funds and the transparency of transactions.
This is done so that you know that in accordance with Article 13.9 and Article 13:12 of the Customer Agreement, namely:
13.9. To provide financial security to the Client, in some cases, the Company reserves the right to withdraw the Client funds to a bank account only the client itself;
13:12. For security reasons after the withdrawal of funds, the Company has the right to demand or ask for complete data such as client identification, copy of ID, copy of proof of address, bank reference letter and other relevant documents, signed, stamped and notarized.
Request your withdrawal from account X Y worth USD will be done using the facilities of Bank Wire. To complete the process of withdrawal of your funds, please follow the steps below:
Fund your deposit will be refunded and if you want to attract / withdraw funds, please send the document to our head office.
Ask that you prepare the following documents:
a. Copy of ID / Copy of Passport (all pages should contain a complete record or data)
b. All proof of address, must clearly prove your residential address.
EVERYTHING MUST BE TRANSLATED INTO ENGLISH notarized (OR CERTIFICATION WITH STAMP) BY THE RESPONSIBLE GOVERNMENT AGENT (in this case, the institution sworn translation).
Please send all the documents (whole, through the post office) to our Head Office address: Cedar Hill Crest, PO Box 1825, Villa, Kingstown, St. Vincent and the Grenadines.
After we receive all the documents, your case will be investigated and verified, wire transfers will be sent to your bank account.
We are sorry for the inconvenience.
Sincerely,
Barbara
hopefully friends forex peace army, would help me in my efforts to complete the withdrawal process, if need more information I will try swatch,
Thanks hopefully willing to help me
greetings of peace