Unfortunatelly...I am forced to open a thread here because I ran out of patience...and options...
So I will try to make my story as short as possible:
Deposit nr. 1 : 17.07 - 50 USD;
Deposit nr. 2 : 17.07 - 50 USD;
Withdraw nr. 1 : 20.07 - 50 USD;
Withdraw nr. 2 : 23.07 - 50 USD;
Deposit nr. 3 : 25.07 - 50 USD;
Withdraw nr. 3 : 28.07 - 50 USD;
Deposit nr. 4 : 02.08 - 50 USD;
Withdraw nr. 4: 02.08 - 50 USD.
As you can see...the sum of all of this is zero...so I am just asking for my money back
My actions:
- 2nd August, contacted the supporting agent via Live chat to tell them my problem, and they recommended to open a ticket so that I can receive the ARN code(I had no idea what that was...but supposed it should help me)
- 14th August - (12 days after my request) I received the ARN code for the withdraw nr. 1(20.07)
- On 16.08 I went to my bank, explained them my situation, they said that they cannot trace anything using that code(unnoficially they said it is not valid)...I said I want a paper in which they write this thing(that it is not valid, or that they are uncapable of using this code, just to bloody specify something related to the code in that paper). They said that I have to make a written request and wait 30 days...so I did...
- After that I contacted again the Live chat...explained them that I cannot use that code...they said that I should ask for the other 3 ARN codes and insist to the bank to use them...
- Today, 30.08, after 30 days since my first withdraw request was processed, I still haven't received the money into my bank account and ICMarkets didn't even BLINK to offer another alternative sollution except providing me one ARN code(haven't received the other 3 ARN codes).
Thank you for your patience in reading my story and I appreciate whatever support or guidance you guys might give me!
The attachments are: - 2 pictures detailing the deposit & withdraws from ICMarkets website;
- 1 picture - 02.08 - my request of the ARN code for the 20.07 withdraw;
- 1 picture - 14.08 - ARN received;
- 1 picture - 29.08 - capture of my request to ICMarkets to provide alternative sollution except providing me the ARN codes;
- 1 picture - 29.08 - capture of ICMarkets response to my previous request.
So I will try to make my story as short as possible:
Deposit nr. 1 : 17.07 - 50 USD;
Deposit nr. 2 : 17.07 - 50 USD;
Withdraw nr. 1 : 20.07 - 50 USD;
Withdraw nr. 2 : 23.07 - 50 USD;
Deposit nr. 3 : 25.07 - 50 USD;
Withdraw nr. 3 : 28.07 - 50 USD;
Deposit nr. 4 : 02.08 - 50 USD;
Withdraw nr. 4: 02.08 - 50 USD.
As you can see...the sum of all of this is zero...so I am just asking for my money back
My actions:
- 2nd August, contacted the supporting agent via Live chat to tell them my problem, and they recommended to open a ticket so that I can receive the ARN code(I had no idea what that was...but supposed it should help me)
- 14th August - (12 days after my request) I received the ARN code for the withdraw nr. 1(20.07)
- On 16.08 I went to my bank, explained them my situation, they said that they cannot trace anything using that code(unnoficially they said it is not valid)...I said I want a paper in which they write this thing(that it is not valid, or that they are uncapable of using this code, just to bloody specify something related to the code in that paper). They said that I have to make a written request and wait 30 days...so I did...
- After that I contacted again the Live chat...explained them that I cannot use that code...they said that I should ask for the other 3 ARN codes and insist to the bank to use them...
- Today, 30.08, after 30 days since my first withdraw request was processed, I still haven't received the money into my bank account and ICMarkets didn't even BLINK to offer another alternative sollution except providing me one ARN code(haven't received the other 3 ARN codes).
Thank you for your patience in reading my story and I appreciate whatever support or guidance you guys might give me!
The attachments are: - 2 pictures detailing the deposit & withdraws from ICMarkets website;
- 1 picture - 02.08 - my request of the ARN code for the 20.07 withdraw;
- 1 picture - 14.08 - ARN received;
- 1 picture - 29.08 - capture of my request to ICMarkets to provide alternative sollution except providing me the ARN codes;
- 1 picture - 29.08 - capture of ICMarkets response to my previous request.