ruseneca
Master Sergeant
- Messages
- 348
we would like to inform you, that FBS customer support is available 24/7 and you can request assistance via call-back, e-mail or chat.
It's useless to operate 25/7 if the CSR blocks people with issues asking relevant questions and millions are on stake!
As this client states, he/she has been waiting for two months and client support did not answer his questions.
Unfortunately, your claim regarding IP is not quite clear. Do you mean access protection via IP-filter?
If you mean access protection, we would like remind you that this function is optional and can be turned on only by the client himself/herself. In case you have difficulties with logging into your Personal Area due to IP restriction, please, kindly contact our customer support.
We hope for your kind understanding.
IP filtering might not work for MT4/MT5 when the client logs into his/her trading account.
What I meant was putting information in the client area for the last IP addresses used to log into account(s).
The client has requested such information in this topic and it was not provided!
Additionally, what is the guarantee that you won't take the same actions against all customers using public 4G/LTE networks to log into their trading accounts? At least 10 FBS clients might share the same IP address and in the end you might request tons of documents from them and charge them of being silly to share their account data?
One more thing! FBS is a broker and as such it is not allowed to investigate any cases. This is done by police authorities. Brokers must report such cases to authorities, not investigate what had happened and why a person would transfer certain amount of funds to another one! There's a data protection act if you still don't know and this information must be classified!
The client has full rights to press charges against the broker for using this information but I am sure that you had insured yourselves with texts that leave no other choice to your client but to provide this information to you.
It's quite unprofessional, unethical and now illegal to ask for bank statements.