Problem ETORO also SCAM!

[4evermaat]

The OP has invited the company to this discussion on Mar 26, 2020 at 5:15 PM

You did invite the company to the thread already.

Hello I ve asked for their invitation but nothing...

--> you must give it time. A week or so for them to respond. This requires that you improve your patience a little (or a lot).

--> It is good that you are active on your own thread. But this thread is more of a chat between you and @troyamberton . There is a private conversation tool on the forum to have side conversations with other members.




Only post to the main thread (this thread) when you have a real, substantial update about your situation. You say you are a lawyer, so you have an idea of what a reasonable update is.


--> And you may want to SLOWLY re-read this thread: https://www.forexpeacearmy.com/community/threads/new-traders-court.58022/

With that said, there are may other FPA cases that demand my attention. So good luck for now.

 

[dave10]

today at 5:15?

 

[dave10]

You did invite the company to the thread already.



--> you must give it time. A week or so for them to respond. This requires that you improve your patience a little (or a lot).

--> It is good that you are active on your own thread. But this thread is more of a chat between you and @troyamberton . There is a private conversation tool on the forum to have side conversations with other members.


View attachment 52226 View attachment 52227

Only post to the main thread (this thread) when you have a real, substantial update about your situation. You say you are a lawyer, so you have an idea of what a reasonable update is.


--> And you may want to SLOWLY re-read this thread: https://www.forexpeacearmy.com/community/threads/new-traders-court.58022/

With that said, there are may other FPA cases that demand my attention. So good luck for now.

today at 17:15?

 

[dave10]

You did invite the company to the thread already.



--> you must give it time. A week or so for them to respond. This requires that you improve your patience a little (or a lot).

--> It is good that you are active on your own thread. But this thread is more of a chat between you and @troyamberton . There is a private conversation tool on the forum to have side conversations with other members.


View attachment 52226 View attachment 52227

Only post to the main thread (this thread) when you have a real, substantial update about your situation. You say you are a lawyer, so you have an idea of what a reasonable update is.


--> And you may want to SLOWLY re-read this thread: https://www.forexpeacearmy.com/community/threads/new-traders-court.58022/

With that said, there are may other FPA cases that demand my attention. So good luck for now.

no one come up here to discuss

 

[dave10]

Dear ......,

My name is ....., I am a Team Manager in eToro's Customer Service department.

I would like to respond to your latest comments. I speak English but there will be a translation to Italian following the English.

We are writing to inform you that following extensive investigation and management review of your complaint, we have reached the following conclusion:

Following your email to us on March 19th, 2020, complaining on invalid losses on leveraged oil positions according to ESMA regulations and your conversation with Mrs. Manor, the request of compensation for the losses accrued so far in the lifetime of the account, we decline and your claim is rejected.

eToro has carefully tailored our offering of trading to match ESMA requirements. All risk disclosures exist on the platform and in the terms and conditions and are publicly available to all users before starting their trading in eToro EUs trading platform. We also offer a Virtual environment available for the lifetime of the account to try out and learn how to use the platform. eToro also requests that clients complete an appropriateness test, which your client completed, before beginning to trade.

As per the summary above, we were unable to find any technical issues that would serve as grounds for legitimate compensation.

We would like to assure you that we have done everything we can to find the most satisfactory resolution to your complaint and treated your case with the utmost fairness and professionalism. Please consider this letter to be our final response.

Should you feel that your complaint was not resolved satisfactorily by us, as a client of eToro (Europe) Ltd, regulated by CySEC, you have the option to refer your complaint to the Cyprus Financial Ombudsman Service within four (4) months of our final response letter.

Your unique complaint reference number is - RX20200314

The Financial Ombudsman Service is an independent organization that was established to resolve disputes between financial institutions and their customers. The Financial Ombudsman will not consider a complaint until we have had the opportunity to address it.

The address of the Financial Ombudsman Service is:

13 Lordou Vironos Avenue, 1096, Nicosia, Cyprus
P.O. Box 25735, 1311, Nicosia, Cyprus

 

[dave10]

Dear Mr........,

In regards to the trading in the account, please refer to our final response in the matter.

Your account is currently limited as you opened a PayPal investigation in regards to your funds invested with us. Until this is resolved, the company policy is that the account will remain limited to protect the funds. You can still control your open positions, edit and close them. You are not able to deposit, open new positions or withdraw the funds.

 

[dave10]

no one come here to discuss at 17:15, and they cannot give me neither a valid
complaint reference number ....a monologue: one rule, one law !

 

[troyamberton]

Dear Mr........,

In regards to the trading in the account, please refer to our final response in the matter.

Your account is currently limited as you opened a PayPal investigation in regards to your funds invested with us. Until this is resolved, the company policy is that the account will remain limited to protect the funds. You can still control your open positions, edit and close them. You are not able to deposit, open new positions or withdraw the funds.

What now ?

 

[dave10]

their policy contemplates legal the misappropriation

 

[Arjani]

their policy contemplates legal the misappropriation

I lost with etoro much more than you.
But you just began.

If no virus then I could fly to napoli, we could eat pizza napolitana