Google search reveal Cititrader .com headquarters to be in Sofia, Bulgaria.
I cannot locate any regulatory bodies to which you can file a compliant to recover your money.
Hello FM1 and RahmanSL,
The responsible regulator for all financial bodies in Bulgaria is the "Commission for Financial Supervision (FSC)". Here is a link:
http://www.fsc.bg/
For Complaints:
http://www.fsc.bg/Jalbi-bg-60
.
Mailing Address:
Commission for Financial Supervision
Str. "Ball mountain" No 33
1303 Sofia, Bulgaria
.
Complaints by e-mail:
delovodstvo@fsc.bg
.
I use the Microsoft Bing Translator within Microsoft Internet Explorer9 (IE9) to translate into English.
You may translate into other languages there as well, by using it, thusly:
Drop the "Page" Menu down to find the "Translate with Bing" option for any webpage.
Use "Google Translate" for non-html content.
.
For Example: This is my English translated page link, which I am not certain how it will display where you are located:
www.fsc.bg - Translator
.
Attached is a Capture.jpg Screenshot of their page, and how to navigate to their listing of Regulated Firms.
.
The top-line Bulgarian Governmental Department that oversees this commission is: The Ministry of Finance.
Contact: Deputy Prime Minister/Minister of Finance - Simeon Dyankov
.
Use the Bulgarian Embassy in your country to help investigate; or go to the Bulgarian Embassy in the USA for help, if you do not have one in your country.
Bulgaria maintains its Embassy in the United States at:
1621 22nd Street, NW, Washington DC 20008 (voice: 202-387-0174; fax: 202-234-7973).
.
You can get more background info and guidance from the US State Department's "Background Information Page" here:
Bulgaria
.
My initial search of the Bulgarian FSC website for "Citi" provided a possibly related company covered by regulation in Bulgaria, so you may have a chance.
The one document I found indicated some kind of fraud activity in Sweden by them, at an earlier time.
.
In any event, I am certain the Bulgarian FSC will be most interested in your complaint; as this country is desperately seeking respectability and ultimate entry into the European Union.
Your tiny voice will be amplified a thousand fold, and made much more important than you might likely believe possible within the context of the future of Bulgaria.
Be sure to copy your complaint to the US NFA, and make it known to the Bulgarian FSC that you are doing so, even if you are not a US citizen. Do so here:
http://www.nfa.futures.org/basicnet/Complaint.aspx
.
For your own sake; and for the usefulness of your predicament as an example for the future of regulation in Bulgaria, I recommend you be factual and articulate in the wording of your complaint, and refrain from exaggeration or pointless diatribe. The more credible you are as a complainant, the more likely your complaint will recieve the weighty and serious consideration it deserves; and ultimately contibute to the future of regulation in a nation-state flooded with criminal enterprises, but desperately striving for advancement and respectability.
Best of luck in your efforts to recover. I hope your deposit wasn't too sizeable, as it seems you have likely chosen to trust a very suspect and likely criminal outfit. Perhaps you can dedicate any loss you may ultimately suffer to the greater good. Consider internally dedicating your loss a worthwhile sacrifice to the betterment of a future generation of traders.
A slim reed indeed, but one you can truly own, and in time come to cherish.
.
I am available to assist if you should so choose.
Anthony Ingrassia, CTA
NFA ID#: 0278164