Disabled account/closure
Dear Mr.Hamilton,
I joined 4xp through your Indian representative at Bangalore- CMO AXIS. After intial deposits, I deposited funds a few more times and they were gladly accepted by 4xp and trading was allowed. Thereafter I deposited 1000$ and the same was accepted and trading was allowed. Suddenly my account was disabled by your Indian representative and I was asked to produce documents for payment. I forwarded it. They wanted earlier doucments/. I said that I was not informed on this issue and they could contact their Headquarters office since they had accepted the payment and allowed me to trade. None of this worked out. I ultimately decided to close my account and sent the withdrawal. Now, after 20 days, after 5 reminders, local CMO AXIS is demanding may proof for earlier payments which were traded already!
If they wanted to disable my account they should have done it when it came to NIL balance. Not after funding my account with 1000$!
My emails to 4xp is no avail. there is no response or there are any direct chat available. Local representatives are not accessible and my money is locked with the account. All my friends, who wanted to join 4xp have second thoughts and have decided not to open any account.
Is this the way to run your company ? Are there no ethics and no control over your branch offices who spoil reputation by their lackadaisical approach?
I am sorry to have ever joined 4xp for trading !
If there is anything that you can do to redeem the situation, please do.
thanks in advance,
Live Account holder: Account No. 121995
Hi evra
My name is Jayden Hamilton and I am the official representative for 4xp (Forex Place) for this forum. I am sorry about your experience with 4xp. I would appreciate it if you could send me your details to customersupport@4xp.com or reply to this thread. I would like to investigate this issue further and get this resolved immediately.
Awaiting your reply,
Jayden Hamilton
Dear Mr.Hamilton,
I joined 4xp through your Indian representative at Bangalore- CMO AXIS. After intial deposits, I deposited funds a few more times and they were gladly accepted by 4xp and trading was allowed. Thereafter I deposited 1000$ and the same was accepted and trading was allowed. Suddenly my account was disabled by your Indian representative and I was asked to produce documents for payment. I forwarded it. They wanted earlier doucments/. I said that I was not informed on this issue and they could contact their Headquarters office since they had accepted the payment and allowed me to trade. None of this worked out. I ultimately decided to close my account and sent the withdrawal. Now, after 20 days, after 5 reminders, local CMO AXIS is demanding may proof for earlier payments which were traded already!
If they wanted to disable my account they should have done it when it came to NIL balance. Not after funding my account with 1000$!
My emails to 4xp is no avail. there is no response or there are any direct chat available. Local representatives are not accessible and my money is locked with the account. All my friends, who wanted to join 4xp have second thoughts and have decided not to open any account.
Is this the way to run your company ? Are there no ethics and no control over your branch offices who spoil reputation by their lackadaisical approach?
I am sorry to have ever joined 4xp for trading !
If there is anything that you can do to redeem the situation, please do.
thanks in advance,
Live Account holder: Account No. 121995