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Abandoned - TRADE12 Help

Discussion in 'Resolved Issues' started by flyingkiwi2020, Dec 16, 2017.

  1. flyingkiwi2020

    flyingkiwi2020 Recruit

    Dec 13, 2017
    Likes Received:
    Hello I have an account with trade12 that has been "locked" on 4 Trades. i have been a member for 3 months.
    I have deposited just under $40K US
    The reason i continued to add money is because my account grew daily in incredible amounts upto $180kUS.
    Until the day i was unable to add more funds.... then every thing changed... i know put more than i should have, i know that now... but they seemed genuine and promised i could get it out at the end of the month... i used my mortgage money. I have now missed 3 months of mortgage payments and i am highly stressed.
    I am in several "locked trades" and trade 12 say that they are working on it but nothing is happening..
    Last week they told me i margined out? and I lost everything my platform showed $1500 balance ... then my broker told me that the "risk department" has "helped" me out and i should be very thankful.. my accoutn was reinstated to the same poisitons it was.... nothing has changed, so i am unsure what they mean by "helped me out". ... I can not contact them. i can only contact my broker Ben Meny and he says its in the hands of Risk dept. but will not give me there contact details. So i am at a stal mate in locked trades that it seem s no one is actually managing for me? i am in negative $213,000 with a balance of $235,000..
    i cant get to talk to anyone, and i have no support... can some one please offer any advise on what i can do?
    thank you
  2. FxMaster

    FxMaster Lt. Colonel

    Oct 17, 2011
    Likes Received:
    Contact Rebecca here WinChargeback, she will help you to get back your money.
  3. Trade12

    Trade12 Trade12.com Representative

    Jul 8, 2016
    Likes Received:
    Hello flyingkiwi2020,

    My name is Lily, a representative from Trade12. We appreciate you contacting us regarding your concern.

    As much as we would like to help you regarding your situation, we would need more information from you. Kindly provide us your MT4 ID so we can have the Finance Department and Risk Department have a thorough check into your account.

    Also, we would it appreciate more if you contact our support team for first-hand clarification. For further assistance, please email support@trade12.com or concerns@trade12.com.

    We want you to understand that all our teams make great efforts to provide services to our clients.
    Thank you for understanding. We are looking forward to your response.

    With Great Regards,

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