Aximtrade, let's pay my profit!

Oanhngo

Recruit
Messages
3
My name is Ngo Hong Thuy Oanh, I have accessed an MT4 account with broker Aximtrade.com, my MT4 account is 2131815228. I deposited $1555, got a bonus $700, then made trades and got profit $2140. But when I withdraw the fund, Axim removed all my profit and just accept me to withdraw my deposit fund. They tell me the reason is I logged in my account in the same device/IP with some other accounts. I really don’t know about the accounts they sent me from whom. And my computer/laptop just logged in only one my account. I sent them some emails to ask them about this issue, tell me they will accept this time, but in the next time, they will cancel trade results. But, after that, they removed all my profit without my agreement. I asked them about what other accounts did, what they traded, had anything same with me or hegging, or what problems affect my profit, but they not replied, just said because of their system showing the same device/IPs, they have right to cancel the trade result. I think it not fair at all. The first, I don’t know anything about their system and the accounts they told me, they can tell anything, any account if they want, even if they don’t provide me any proof about the trading, any affect or fraud can give them a chance to remove my profit. The second, in Vietnam, there are many many coffee restaurant, coffee house and almost traders often bring laptop go there and work there, use free wifi there. So same device/IPs can’t be the reason to cancel profit of trader. If so that, almost brokers can check and cancel all the profit when any trader win, just shut up when they lost. The third, the broker no have the right to remove profit of trader, if there is any problem, they can just withdraw their bonus, why remove my profit.
I don’t agreed with removing my profit of Aximtrade.com. I ask Aximtrade to pay profit I got. I add here the screenshot of my MT4 account and trading history, and all the email I sent to Axim support and the email I got from them. I hope all traders here can see and be careful with Aximtrade.com and I hope whom it may concern can help me in this problem.
Aximtrade.com, let’s pay profit for me.
 

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FxMaster

Lt. Colonel
Messages
9,534
My name is Ngo Hong Thuy Oanh, I have accessed an MT4 account with broker Aximtrade.com, my MT4 account is 2131815228. I deposited $1555, got a bonus $700, then made trades and got profit $2140. But when I withdraw the fund, Axim removed all my profit and just accept me to withdraw my deposit fund. They tell me the reason is I logged in my account in the same device/IP with some other accounts. I really don’t know about the accounts they sent me from whom. And my computer/laptop just logged in only one my account. I sent them some emails to ask them about this issue, tell me they will accept this time, but in the next time, they will cancel trade results. But, after that, they removed all my profit without my agreement. I asked them about what other accounts did, what they traded, had anything same with me or hegging, or what problems affect my profit, but they not replied, just said because of their system showing the same device/IPs, they have right to cancel the trade result. I think it not fair at all. The first, I don’t know anything about their system and the accounts they told me, they can tell anything, any account if they want, even if they don’t provide me any proof about the trading, any affect or fraud can give them a chance to remove my profit. The second, in Vietnam, there are many many coffee restaurant, coffee house and almost traders often bring laptop go there and work there, use free wifi there. So same device/IPs can’t be the reason to cancel profit of trader. If so that, almost brokers can check and cancel all the profit when any trader win, just shut up when they lost. The third, the broker no have the right to remove profit of trader, if there is any problem, they can just withdraw their bonus, why remove my profit.
I don’t agreed with removing my profit of Aximtrade.com. I ask Aximtrade to pay profit I got. I add here the screenshot of my MT4 account and trading history, and all the email I sent to Axim support and the email I got from them. I hope all traders here can see and be careful with Aximtrade.com and I hope whom it may concern can help me in this problem.
Aximtrade.com, let’s pay profit for me.
They clearly gave you warning at the first time and then they took the action. Why are you getting logged with client Ids?
 

Oanhngo

Recruit
Messages
3
They clearly gave you warning at the first time and then they took the action. Why are you getting logged with client Ids?
As I told clearly in my thread, I didn't know anything about the account they shown me. My laptop just logged in only one my account, not any more account.
 
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