Hey buddy,
thats exactly whats happening to me, they debited my withdrawal in my platform on 26.11. (!) and I still dont have the money, I tried to hit their support a million times, shoted them emails and tried to catch their reps on skype. They used to reply me with exact *hit like on your screenshots ("small technical glitch" bull*hit, we will send it in a week etc.).
You can see my thread here:
Thread
I dont know what to do to convince FPA to take action against them and mark them as scammers, because they perfectly suit the definition. I have a fellow who was also scammed by them. Maybe we could build a group of this as*hole broker victims, so we are stronger and its easier to convince FPA for an action.
Are you in?