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Continuefx is not paying my withdrawal for the amount of 20000$

Discussion in 'Scam Alerts' started by FXFORME, Sep 26, 2018.

  1. FXFORME

    FXFORME Fx-Persia.com Representative

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    I have a live account with this Broker ( Continuefx ) and They scamed me in so many ways.
    they rejected my withdrawals in the way I used for funding my account and my last withdrawal request via wire transfer is still pending after 7 days
    but the most important case here , is what they did to my trading account.
    my account number with Continuefx is 50441145 and I had 21000$ in my account and I had open orders in my account.
    but suddenly I saw that 2 orders opened and closed on my account instantly on Ger30 and each on of them closed with more than -17600 $ loss so my account balance changed to -15000$ !!!!!!
    I reported it to my manager right away and also emailed back office regarding these orders cause I never opened those orders on my account .
    but back office told me that I opened those orders myself.I am not able to prove that but that's not the problem
    I attached the capture screen on both orders that opened on my account on Ger30 and also the capture screen on Ger30 Chart on Continuefx Broker too
    here are the details of both orders :
    first order placed at 13:21 at price of 12430.8 ( Buy Order )
    second order pleased 13:21 at price of 12129.7 ( Sell order )
    both orders opened at the same time and just look at the price differences.
    tthe spread of Ger30 is 55 point in this broker but according to the open price of orders that filled in exactly at the same time the spread was 3011 point !!!!!
    the other interesting point is about the close price of both orders
    the buy Order closed at 12129.7
    the sell order closed at 12430.8
    now check the chart of GER30 that I attached it here.
    you will not find any price even close to these prices !!!!
    this broker opened and closed these orders on my account to make loss on my account and kick me off
     

    Attached Files:

  2. FxMaster

    FxMaster Lt. Colonel

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    Few steps that you must follow to draw their attention to your issue,
    Follow the suggested steps below:
    Invite them to join this thread via email (Send an email to every possible address).
    Go to their website and invite them to here via Live Chat
    You will find their email and address here https://www.continuefx.com/contact-us/

    Also, Share your story as a review here https://www.forexpeacearmy.com/forex-reviews/14244/continuefx-forex-brokers

    You can also share your story on their social media pages mentioned below:
    https://www.facebook.com/Continuefx/ (Click on MORE and you will find write review option there)
    https://twitter.com/Continue_fx

    https://plus.google.com/u/0/103295766730546436414

    https://www.linkedin.com/company/continuefx/

    https://www.instagram.com/continue_fx/
     
  3. FXFORME

    FXFORME Fx-Persia.com Representative

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    Hello

    Thanks alot for your reply.
    I already informed them about this thread and I also tried to submit my review in the link you mentioned.
    but because I have to use VPN for opening FPA website the admin is not allowing my post to be submitted

    I will also share the story in their social media pages too.
    the note is that I still have hope to get some cooperation from their side.
     
  4. Contnuefx support

    Contnuefx support ContinueFx Representative

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    Dear Valuable Client,

    I have just gone through your complaint. I all assure you will give you best solution.
     
  5. FXFORME

    FXFORME Fx-Persia.com Representative

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    Hello

    Thanks alot for joining the thread.
    the note is that it is more than a week I am trying to solve this case with you directly and your last reply was this :

    ============================================================================================
    backoffice <backoffice@continuefx.com>
    Tue, Sep 25, 5:08 PM (2 days ago)
    [​IMG]
    [​IMG]
    to me
    [​IMG]


    Dear Valued Client,

    We saw your account history , you all maximum trade on the same time with both side and we would like to tell you , slippage means the triggered price is different with current price and the same we mentioned you on the time high volatility our system gave you that point of current time, As we understand it was high slippage so we returned you more than your 50% loss which we can do max.

    now as we can see again you start trading into your mt4 trading account.
    [​IMG]


    For further inquiries please do not hesitate to contact backoffice@continuefx.com


    Happy Trading
    ================================================================================================
    Please clear it up for me and let me know how can the orders that I mentioned open at prices that never exist on chart????
    by the way I know what does sllipage means after 15 years of trading in forex market.
    it is not sllipage.
    sllipage happens on market data , not our side of market data.it means for having sllipage ( even that huge ) we should have the prices in the market.but both orders opened and closed at prices that never exist or it was not even near to it !!!
    I attached the chart capture screen in the first post.

    Also please explain here why my Personal area is blocked and also why my withdrawal with the amount of 20000$ that I requested 8 days ago , is still pending and not paid ?
     
  6. Contnuefx support

    Contnuefx support ContinueFx Representative

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    Hello,

    I just crosscheck with your order and I can see there is a big spread and slippage was there and I can see in your mt4 account company reverse you around 17000 usd as recover your negative balance with 2200 mt4 equity. is it right ?
     
  7. FXFORME

    FXFORME Fx-Persia.com Representative

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    as I explained in my last post , I know what is slippage.
    the only way that we can have this much slippage is wide spread.the spread of Ger30 is 55 point now in my account.so according to what I can see on chart , at the time that both orders opened and closed instantly , the spread must be at least 3000 points !!!!!
    it is the only thing that can explain that much slippage.
    so you confirm that your Spreads was 3000 points that the moment that those two orders opened and closed ?
    it is strange enough to have this much Spread of course but lets say that spread got wide that much at that moment.so we must be able to see it on chart.please show it to me cause I can not see it there.check the capture screen of Ger30 that I attached in first post.

    the other note that I must mention here is about the sell order with 57016888 ticket number.
    we all know that sell orders opens at Bid Price.
    would you please show me on chart , at the moment that this order opened , the price of 12129.7 ( open price of sell order )
    also about the buy order with 57016887 ticket number , we all know that buy orders open at Ask Price that we can not see it on chart but we all know again that buy orders close at bid price and the close price of buy order is 12129.7 , so please show me this price on chart again as we should be able to see it , cause my order closed at this price .

    just for your information.you are not talking with an amateur client.I am a forex trader for more than 15 years and I know everything about it.
    so please do not try to show me a stupid person.
    Please explain what happened exactly
    my balance was almost 21000$ , and now my balance is only 2000$ because you refunded one of losses only and you are expecting me to be happy ?

    Also please let us know why my personal area is blocked and why my withdrawal request still not executed since last week
     
    #7 FXFORME, Sep 27, 2018
    Last edited: Sep 27, 2018
  8. FXprince

    FXprince Recruit

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    wow
    it seems to be interesting case
    actually I heard about continuefx and I was going to open a live account with them
    but it seems that this broker is trying to Prevent clients , making profit.
    in first step why Spread should increase that much ( 3000 points !!!!!!! )
    and in second place why the broker is not paying the client's withdrawal.
    I really want to know what will happen to this case
     
  9. Contnuefx support

    Contnuefx support ContinueFx Representative

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    Dear Client,

    we believe you are a forex trader and hope you know slippage is not mean it should be between high and low of the day, slippage means it goes to triggered with any price that's what we call slippage and you were traded on Ger30 which is high volatile pair. But company reverse you one loss with 2000 usd equity, if company have intention they would not give you anything.

    As I Can see your initially deposit was around 400 USD on that company paid you more than 3000 USD as a IB commission and also as you had withdrawal of 20000 which company allow you internal transfer with your friend account, company co operate with you everywhere.

    Tell me if we are wrong anywhere ?
     
  10. FXFORME

    FXFORME Fx-Persia.com Representative

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    Thanks alot for your reply again
    I made profit on my account and it is my right to withdrawal from my account so that should not be a problem at all.
    about the slippage , it seems that we have to clear it here.
    as I mentioned in my last post , slippage price must be on market data.the prices that my orders opened at , does not exist at all.
    if you are claiming that my orders opened with slippage , you should be able to show the prices on chart.
    just please be kind and simply show me the prices that is clearly shown in my orders open and close prices.thats all.

    about the withdrawals , let me clear it here again.
    I funded my account with neteller and you did not allow me to make withdrawal via neteller last time and you asked me to submit for wire transfer.
    but your company was not able to wire any amount to my bank account in Iran.so I asked you to transfer the amount to my freinds account to be able to submit for wire transfer.and you cooperated with me and transfered the amount to my freind's wallet but what happened after that ????
    you blocked my friend's personal area and you never execute his withdrawal request.
    this means you still did not execute my 20000$ wire transfer request.

    You also blocked my personal area too !!!!

    would you clearly let me know what my personal area is blocked ?
     
    #10 FXFORME, Sep 27, 2018
    Last edited: Sep 27, 2018

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