Hello everyone,
I am very thankful to have come across this forum with all your input as to how this company has led you astray. I myself was considering investing 50,000 for the "Pro" MAS account, I had followed them on Facebook and checked their trades with market indicators and was impressed and ready to invest. With the trial first of course. Well I certainly have reason to reconsider this now.
My account manager "Nancy Torres" says that they have settled this issue with the victims of this cyber attack. Can you confirm that this has been, present tense, settled with you?
All things considered, they can hardly expect people to invest in their trading platform when it sustains such a loss. But we'll see how they resolve this issue.
Hope it all works out for the best
Peter
Hello Peter!
I too am thankful that you have taken time to think through this.
The short answer is, No, we have received nothing from them.
The slightly longer answer is the following, just to give you an indication of how much they value their "valued clients" their "VIP" victims.
18-19th April The alleged "Cyber Attack"
This was a Monday and Tuesday, yet no one was informed of this situation until they found out for themselves, when our MAS accounts were made available to us on the weekend! My account manager "Eddie Grant" would have known of this situation, but guess what he was doing, he was working very hard for me to convince my brother to invest, something we had spoken about earlier. My brother was going to take the Pro or Premium. He said the deal was ONLY available that week and if I can send evidence of a bank wire he would negotiate on my brothers behalf and have the deal implemented on the account. Why was he working so hard on this? Why do you think? He knew that come Saturday I would discover my account was emptied! Now does that week sound like tbs/eclipse is concerned for their "valued clients"?!?!?
23 April - That Saturday
The account is emptied. No response from my account manager.
25 April - Monday
My account manager claims to be a victim too and claims that they are having meetings with Eclipse. But he is a liar and is no victim.
2 May - Monday
The TBS profit share is refunded to my account.
4 May - Wednesday
The TBS profit share refund is also "traded" away by ostensibly the same cyber attack. But the fools forgot to change the dates. So even though it was the 4th of May the date of the trades show the 19th and 20th of April.
Also what type of idiotic corporation would place their funds back in what is allegedly a compromised platform now.
But this is why they did it, its just a little too convenient for them, because then we cannot claim that they should send us a portion of the profit share they took from us.
From then on there is silence from all account managers.
9 May - Monday
We victims are ejecting from the "VIP" trading session. Why did that happen? Are we not "valued clients"? Are we not "VIP". No we've served our purpose and they have to make room for new victims.
17th and19th of May - Tuesday and Thursday
After one month, !!ONE MONTH!!, of little to no information from our account managers we finally receive these two e-mails. Which basically give us nothing but the same process that we have been through with them already. An account tied up with trading volume again basically a 6 month waiting period is all they offer. Oh and of course a monthly withdrawal which amounts to no more than $160.
But of course we have not received this. This was offered to all those willing to take down there negative feedback and comments online. So it would appear to be nothing more than a weak manipulative tactic with the most ludicrous expectation. As if we would just jump to it and change all our comments based on a promise from the company which has failed on all the promises they have given us earlier.
Since then there is silence from TBS/Eclipse again.
So no we are not "valued clients" and their customer service is a no star, - 10 on the scale.
The only reason your account manager claims that this has been resolved is so that she can capture you in the same web we are in. They are pathological liars whose conscience has been seared by their greed and lust and they have not a shred of humanity but psychotically give no thought to the cost both human and financial that you the victim will be left with because of their actions. DON'T DO IT!