Problem Exness (16386810) My running account has been deactivated.

[Muhammad Khalid]

I have been trading with exness for the past two years. But suddenly I opened my dashboard to make a deposit and my account was showing deactivated and no balance etc or equity was visible.

 

[FxMaster]

I have been trading with exness for the past two years. But suddenly I opened my dashboard to make a deposit and my account was showing deactivated and no balance etc or equity was visible.

Did you contact customer care regarding the same, if yes then what reply did you get from them?

 

[Muhammad Khalid]

Did you contact customer care regarding the same, if yes then what reply did you get from them?

A while ago I contacted customer care and they said that there is a technical problem۔

But how can this happen I checked with other friends dashboard no one has this problem why this problem happened only to me

 

[FxMaster]

But how can this happen I checked with other friends dashboard no one has this problem why this problem happened only to me

You have to ask the same question to customer care, I am afraid that you will not get the proper answer as the weekend starts, I guess it will be fine on Monday @ExnessOfficial, your words here, please?

 

[ExnessOfficial]

I have been trading with exness for the past two years. But suddenly I opened my dashboard to make a deposit and my account was showing deactivated and no balance etc or equity was visible.

Greetings Muhammad,

Please note that accounts are archived after a certain period of inactivity. Please log in to your Personal Area and select the Archive Tab in the My Accounts area.
Should you require any additional assistance, Please reach out to us here so we can assist you further: https://shor.by/contactexness

Kind regards,
Exness Team

 

[FxMaster]

Greetings Muhammad,

Please note that accounts are archived after a certain period of inactivity. Please log in to your Personal Area and select the Archive Tab in the My Accounts area.
Should you require any additional assistance, Please reach out to us here so we can assist you further: https://shor.by/contactexness

Kind regards,
Exness Team

@Muhammad Khalid, make sure to update us.

 

[holycow]

I also guess the same when started reading this topic that the trading accounts usually went in to archive status and here the same had happened.

 

[ExnessOfficial]

But how can this happen I checked with other friends dashboard no one has this problem why this problem happened only to me

Greetings Muhammad,

Please confirm that your issue has been resolved. If not please reach out to us here so we can assist you further: https://shor.by/contactexness

Kind Regards,
Exness Team

 

[FxMaster]

Greetings Muhammad,

Please confirm that your issue has been resolved. If not please reach out to us here so we can assist you further: https://shor.by/contactexness

Kind Regards,
Exness Team

@Muhammad Khalid, Kindly share your complaint status with us.