GUILTY Case# 2013-059 | Najeeb Buyabis vs www.hfx.com

[Master Yoda]

I am not sure what is the exact criteria but it's time to rank this company SCAM

 

[AsstModerator]

3 or 4 guilty verdicts does it. This is #2 for HFX.

 

[alzahif]

Scammers and guilty

 

[Mario Stathooulos]

They are obviously a scam company and are guilty

 

[beatLilush]

This is an official reply of HFX company related to Mr. Najeeb Buyabis case against HFX.
We would like to inform the community that Mr. Najeeb was refunded back by HFX.
All customer requests or complaints shall be first addressed to the HFX Customer Service Department for resolution prior to exposure in this forum. We will investigate each single case and get back to client on time. You can log your request at: support@hfx.com

 

[Master Yoda]

You mean that Mr Najeeb has made a charge back through his card issuer after you threatened him in taking legal actions if he will do so, so it's not exactly you refunded him...
By the way, he already posted the threatening emails you sent him
Stop lying and start be honest with your customers.

 

[Pharaoh]

This is an official reply of HFX company related to Mr. Najeeb Buyabis case against HFX.
We would like to inform the community that Mr. Najeeb was refunded back by HFX.
All customer requests or complaints shall be first addressed to the HFX Customer Service Department for resolution prior to exposure in this forum. We will investigate each single case and get back to client on time. You can log your request at: support@hfx.com

Your client reported trying to contact your company on more than one occasion. The FPA's AsstModerator reports inviting HFX to join the discussion on July 1st. Nice of you to finally show up.

BTW - There's another case headed to a vote if no one from HFX bothers to show up.

I look forward to hearing from Najeeb about whether this was a direct payment from HFX or if it was a forced chargeback.

 

[beatLilush]

Hello,
This is an official statement from HFX.
As stated above, all complaints with HFX need to be sent to support@hfx.com first. We will review each one of them. As there are always two sides to a story, HFX will undergo its own investigation reviewing the client's history and trading activity. In order to avoid future complaints and dissatisfaction, we strongly recommend our clients to read the terms & conditions on our website prior to begin trading: Terms And Conditions

Regards
Customer Service Department

 

[turki]

Hello,
This is an official statement from HFX.
As stated above, all complaints with HFX need to be sent to support@hfx.com first. We will review each one of them. As there are always two sides to a story, HFX will undergo its own investigation reviewing the client's history and trading activity. In order to avoid future complaints and dissatisfaction, we strongly recommend our clients to read the terms & conditions on our website prior to begin trading: Terms And Conditions

Regards
Customer Service Department

Dear Beatlush,

I have sent two emails to support@hfx.com as you seem to request/claim and haven't received any sort of response!
below is the link to my case thread.

https://www.forexpeacearmy.com/forex-forum/open-cases/26148-case-2013-083-turki-vs-www-hfx-com.html

Awaiting your response!

Thank you


Turki

 

[Pharaoh]

I'm beginning to wonder if "beatLilush" is some sort of hint at masochism. This person seems intend on inviting abuse.

No response at all on whether any money going to Najeeb was properly sent vs. Najeeb forcing it through chargebacks.

No response in either of Turki's threads.

What good is having a forums representative if that person doesn't bother to address issues or answer questions?