RedasV
Private
- Messages
- 24
Original FPA Traders Court Submission:
I am submitting the case against: www.forexmart.com
My Case is: Here is a thing about this "regulated" broker. Actually yes, they are regulated at CySEC as "Tradomart Ltd"
www.cysec.gov.cy/en-GB/entities/investment-firms/cypriot/71294/
But this license doesn't mean anything for them and I read that regulated at CySEC same as unregulated at all.
So I opened an account without any bonus, because bonus its just makes more trouble for you when you want to withdraw them. And I made few small trades just to test this broker with execution speed to look how things work. I made two withdrawals by skrill, it was just around 50 € and received them just next working day, but suppose to get in 1-7 working hours www.forexmart.com/deposit-withdraw-page
It's all fine, receiving funds next day it's not bad at all. Until I made this trade: Screen Shot 2016-07-21 at 10.02.55.
As you can see I made withdraw after few minutes of 1000 € and 23.90 € is their fee.
I made this withdraw early morning 2016 July 15 hoping to receive them same day, but of course I didn't. So I wrote them an email and here is what they say:
Dear Redas Vilimas,
We are checking your withdrawal request. There will be a delay.
Thank you in advance for your kind understanding and cooperation.
Best Regards,
Finance Department
ForexMart
www.forexmart.com
I wrote them back everyday since now, but no replays from them. All I have now is just live support (chat), but all they say that I have to contact Finance Department, because we are not dealing with finance issues.
And that's not all about this fraud broker. When I made this 1000 € profit on that account they started to use MetaTrader 4 Virtual Dealer Plug-in. Here is a video about it:
www.youtube.com/watch?v=cqNUVf5ShnY&list=PLAYYLFaEfmnAoxOYaPo7GXGySMo5oV9VY&index=7
So what they do to me, is if I want to open or close position, or open or close pending order I have to wait 10-20 seconds. Thing is that everything is OK with other new account I just opened.
I will open a case against this company, have nothing else to do.
New thread in the Scam Alerts Folder:
Review is submitted by Redas on 07/19/16
The company was first contacted about the issue on 07/14/16 the last contact was on 07/21/16
Details: This is one and only email I got from Finance Department on 2016 July 18:
Dear Redas Vilimas,
We are checking your withdrawal request. There will be a delay.
Thank you in advance for your kind understanding and cooperation.
Best Regards,
Finance Department
ForexMart
www.forexmart.com
I was writing them every day after they send me this letter, but no answer at all. All I have is just their live support (chat), but they are just saying "please be patient and wait an answer from Finance Department, unfortunately, we have no detailed information at the moment because we have no access to finance information".
I'm keep asking them by email and live support a unique reference number that I could fill this form:
www.cysec.gov.cy/en-GB/complaints/how-to-complain/
they just keep ignoring me.
I'm also attached screenshot from yesterdays chat on Skype with Support Dep.
Company representatives' emails: Finance ForexMart <finance@forexmart.com>
Natalia Marina <natalia.marina@forexmart.com>
Support30 ForexMart <support30@forexmart.com>
Client Support <support@forexmart.com>
I am submitting the case against: www.forexmart.com
My Case is: Here is a thing about this "regulated" broker. Actually yes, they are regulated at CySEC as "Tradomart Ltd"
www.cysec.gov.cy/en-GB/entities/investment-firms/cypriot/71294/
But this license doesn't mean anything for them and I read that regulated at CySEC same as unregulated at all.
So I opened an account without any bonus, because bonus its just makes more trouble for you when you want to withdraw them. And I made few small trades just to test this broker with execution speed to look how things work. I made two withdrawals by skrill, it was just around 50 € and received them just next working day, but suppose to get in 1-7 working hours www.forexmart.com/deposit-withdraw-page
It's all fine, receiving funds next day it's not bad at all. Until I made this trade: Screen Shot 2016-07-21 at 10.02.55.
As you can see I made withdraw after few minutes of 1000 € and 23.90 € is their fee.
I made this withdraw early morning 2016 July 15 hoping to receive them same day, but of course I didn't. So I wrote them an email and here is what they say:
Dear Redas Vilimas,
We are checking your withdrawal request. There will be a delay.
Thank you in advance for your kind understanding and cooperation.
Best Regards,
Finance Department
ForexMart
www.forexmart.com
I wrote them back everyday since now, but no replays from them. All I have now is just live support (chat), but all they say that I have to contact Finance Department, because we are not dealing with finance issues.
And that's not all about this fraud broker. When I made this 1000 € profit on that account they started to use MetaTrader 4 Virtual Dealer Plug-in. Here is a video about it:
www.youtube.com/watch?v=cqNUVf5ShnY&list=PLAYYLFaEfmnAoxOYaPo7GXGySMo5oV9VY&index=7
So what they do to me, is if I want to open or close position, or open or close pending order I have to wait 10-20 seconds. Thing is that everything is OK with other new account I just opened.
I will open a case against this company, have nothing else to do.
New thread in the Scam Alerts Folder:
Review is submitted by Redas on 07/19/16
The company was first contacted about the issue on 07/14/16 the last contact was on 07/21/16
Details: This is one and only email I got from Finance Department on 2016 July 18:
Dear Redas Vilimas,
We are checking your withdrawal request. There will be a delay.
Thank you in advance for your kind understanding and cooperation.
Best Regards,
Finance Department
ForexMart
www.forexmart.com
I was writing them every day after they send me this letter, but no answer at all. All I have is just their live support (chat), but they are just saying "please be patient and wait an answer from Finance Department, unfortunately, we have no detailed information at the moment because we have no access to finance information".
I'm keep asking them by email and live support a unique reference number that I could fill this form:
www.cysec.gov.cy/en-GB/complaints/how-to-complain/
they just keep ignoring me.
I'm also attached screenshot from yesterdays chat on Skype with Support Dep.
Company representatives' emails: Finance ForexMart <finance@forexmart.com>
Natalia Marina <natalia.marina@forexmart.com>
Support30 ForexMart <support30@forexmart.com>
Client Support <support@forexmart.com>