Brokers do not want guilty votes here as a few guilty verdicts and they get listed as flat out scammers.
New traders coming here to research brokers will see that right away.
Other sites also use this scammer list for their site.
A scam verdict here hurts and most of the time a company will act right to avoid it.
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No matter what the broker does/doesn't do, the admins here have the knowledge and experience to help you get the right people helping you to get your money.
Brokers also know that the help and support on "what to do next" is there for you.
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You are not alone, they count on people feeling alone and helpless but instead you have called them to task and are taking the proper steps.
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Cheers and please keep updating with your steps taking and the results.