Dear DavidRoux,
Thank you for inviting us to this thread.
It is unfortunate that you didn’t find our CS team answers satisfying enough and had to share your frustration with FPA community. I’ve checked the chats you had with our CS representative and I can confirm her sincere efforts to help you understand the basics of the market execution. As I can see no one here has tried to do the same for you.
Let’s take a look at the trade log in your first message:
Here we have a Buy Stop order #41142634 with an entry price set at 1.09069 with stop loss set at 1.09064
If we refer to the pending order execution rules, we’ll see that a Buy Stop order is executed whenever current Ask price becomes higher or equal to the order entry price.
Your order #41142634 was opened at 1.09097 as per your own instruction according to pending orders execution rules. Later this order was closed at 1.09064 as per your stop loss.
As you can see there’s nothing wrong with this order. Besides, no slippage on this one.
If you want me to check any other order in particular, please let me know. As for the possible slippage, we state directly at our website, that we cannot guarantee that ANY order will be executed at the requested price. At any moment of time the market is so much more than simply one price that you see in MT4, that it is just not possible. I believe that brokers with instant execution, fixed spreads, 4-digit pricing, etc. still exist, if that is what you are looking for.
It’s interesting that you mention arbitrage and platform manipulation, we never said that you did any.
Sure the only reason I did mention Arbitrage is because of all the other traders here on FPA that complained of slippage on OctaFX YOUR representatives said they were using these exploits.
Why do you not go through all of the orders below : ALL OF THEM HAVE THE OCTAFX "SLIPPAGE" and don't give me the Agreement and Terms of Service crap, it is simply not possible for EVERY order to exeperience this kind of "Slippage" which I like to call BROKER INDUCED SLIPPAGE.
I even have some screenshots if you want of manual orders I placed which ALSO opened EVERY order 2+ Pips away from the Market Price, they are in this list below as well. Go ahead and explain that to me, not only did the OPEN order have this discrepancy but the CLOSE did as well with even one with 5+ PIPS !!! This begs the question if I did not monitor the trades that morning who is to say that ALL my other trades were not tampered with ??
'243472': order #41144996 buy 0.05 GBPUSD at 1.48865 closed due stop-loss at price 1.48822
'243472': order #41145256 buy 0.04 EURUSD at 1.08901 closed due stop-loss at price 1.08849
'243472': order #41145258 buy 0.04 EURUSD at 1.08923 closed due stop-loss at price 1.08852
Automated trading disabled
'243472': order #41145256 buy 0.04 EURUSD at 1.08901 was modified -> sl: 1.08873 tp: 0.00000
'243472': order #41145258 buy 0.04 EURUSD at 1.08923 was modified -> sl: 1.08877 tp: 0.00000
'243472': modify order #41145256 buy 0.04 EURUSD at 1.08901 sl: 1.08871 tp: 0.00000 -> sl: 1.08873 tp: 0.00000
'243472': modify order #41145258 buy 0.04 EURUSD at 1.08923 sl: 1.08875 tp: 0.00000 -> sl: 1.08877 tp: 0.00000
'243472': order #41145256 buy 0.04 EURUSD at 1.08901 was modified -> sl: 1.08871 tp: 0.00000
'243472': order #41144996 buy 0.05 GBPUSD at 1.48865 was modified -> sl: 1.48845 tp: 0.00000
'243472': modify order #41145256 buy 0.04 EURUSD at 1.08901 sl: 1.08811 tp: 0.00000 -> sl: 1.08871 tp: 0.00000
'243472': modify order #41144996 buy 0.05 GBPUSD at 1.48865 sl: 1.48833 tp: 0.00000 -> sl: 1.48845 tp: 0.00000
'243472': order #41145256 buy stop 0.04 EURUSD at 1.08901 activated at price 1.08901
'243472': order #41145258 buy 0.04 EURUSD at 1.08923 was modified -> sl: 1.08875 tp: 0.00000
'243472': order #41144996 buy 0.05 GBPUSD at 1.48865 was modified -> sl: 1.48833 tp: 0.00000
'243472': modify order #41145258 buy 0.04 EURUSD at 1.08923 sl: 1.08873 tp: 0.00000 -> sl: 1.08875 tp: 0.00000
'243472': order #41145258 buy stop 0.04 EURUSD at 1.08899 activated at price 1.08923
'243472': modify order #41144996 buy 0.05 GBPUSD at 1.48865 sl: 1.48824 tp: 0.00000 -> sl: 1.48833 tp: 0.00000
'243472': order was opened : #41145258 buy stop 0.04 EURUSD at 1.08899 sl: 1.08873 tp: 0.00000
'243472': order was opened : #41145256 buy stop 0.04 EURUSD at 1.08901 sl: 1.08811 tp: 0.00000
'243472': pending order buy stop 0.04 EURUSD at 1.08901 sl: 1.08811 tp: 0.00000
'243472': pending order buy stop 0.04 EURUSD at 1.08899 sl: 1.08873 tp: 0.00000
'243472': order #41145098 buy 0.05 EURUSD at 1.08898 closed due stop-loss at price 1.08850
'243472': order #41144952 buy 0.05 EURUSD at 1.08894 closed due stop-loss at price 1.08874
'243472': order #41145098 buy 0.05 EURUSD at 1.08898 was modified -> sl: 1.08878 tp: 0.00000
'243472': order #41144952 buy 0.05 EURUSD at 1.08894 was modified -> sl: 1.08874 tp: 0.00000
'243472': modify order #41145098 buy 0.05 EURUSD at 1.08898 sl: 1.08872 tp: 0.00000 -> sl: 1.08878 tp: 0.00000
'243472': modify order #41144952 buy 0.05 EURUSD at 1.08894 sl: 1.08872 tp: 0.00000 -> sl: 1.08874 tp: 0.00000
'243472': order #41144996 buy stop 0.05 GBPUSD at 1.48849 activated at price 1.48865
'243472': order #41145098 buy stop 0.05 EURUSD at 1.08898 activated at price 1.08898
'243472': order was opened : #41145098 buy stop 0.05 EURUSD at 1.08898 sl: 1.08872 tp: 0.00000
'243472': pending order buy stop 0.05 EURUSD at 1.08898 sl: 1.08872 tp: 0.00000
'243472': order #41144947 buy 0.05 EURUSD at 1.08914 closed due stop-loss at price 1.08876
'243472': pending order #41144996 buy stop 0.05 GBPUSD was modified -> price: 1.48849 sl: 1.48824 tp: 0.00000
'243472': modify pending order #41144996 buy stop 0.05 GBPUSD at 1.48855 sl: 1.48830 tp: 0.00000 -> price: 1.48849 sl: 1.48824 tp: 0.00000
'243472': order was opened : #41144996 buy stop 0.05 GBPUSD at 1.48855 sl: 1.48830 tp: 0.00000
'243472': order #41144947 buy 0.05 EURUSD at 1.08914 was modified -> sl: 1.08876 tp: 0.00000
'243472': order #41144952 buy 0.05 EURUSD at 1.08894 was modified -> sl: 1.08872 tp: 0.00000
'243472': pending order buy stop 0.05 GBPUSD at 1.48855 sl: 1.48830 tp: 0.00000
'243472': modify order #41144947 buy 0.05 EURUSD at 1.08914 sl: 1.08866 tp: 0.00000 -> sl: 1.08876 tp: 0.00000
'243472': modify order #41144952 buy 0.05 EURUSD at 1.08894 sl: 1.08804 tp: 0.00000 -> sl: 1.08872 tp: 0.00000
'243472': order #41144952 buy stop 0.05 EURUSD at 1.08894 activated at price 1.08894
'243472': order #41144947 buy stop 0.05 EURUSD at 1.08892 activated at price 1.08914
'243472': order was opened : #41144952 buy stop 0.05 EURUSD at 1.08894 sl: 1.08804 tp: 0.00000
'243472': order was opened : #41144947 buy stop 0.05 EURUSD at 1.08892 sl: 1.08866 tp: 0.00000
'243472': pending order #41144731 buy stop 0.07 GBPUSD was modified -> price: 1.48831 sl: 1.48806 tp: 0.00000
'243472': pending order buy stop 0.05 EURUSD at 1.08892 sl: 1.08866 tp: 0.00000
'243472': modify pending order #41144731 buy stop 0.07 GBPUSD at 1.48850 sl: 1.48825 tp: 0.00000 -> price: 1.48831 sl: 1.48806 tp: 0.00000
'243472': pending order buy stop 0.05 EURUSD at 1.08894 sl: 1.08804 tp: 0.00000
'243472': order #41144578 buy 0.07 EURUSD at 1.08935 closed due stop-loss at price 1.08837
'243472': order #41144527 buy 0.07 EURUSD at 1.08934 closed due stop-loss at price 1.08840
'243472': order #41144578 buy 0.07 EURUSD at 1.08935 was modified -> sl: 1.08893 tp: 0.00000
'243472': order #41144527 buy 0.07 EURUSD at 1.08934 was modified -> sl: 1.08889 tp: 0.00000
'243472': modify order #41144578 buy 0.07 EURUSD at 1.08935 sl: 1.08881 tp: 0.00000 -> sl: 1.08893 tp: 0.00000
'243472': modify order #41144527 buy 0.07 EURUSD at 1.08934 sl: 1.08819 tp: 0.00000 -> sl: 1.08889 tp: 0.00000
'243472': order #41144578 buy stop 0.07 EURUSD at 1.08907 activated at price 1.08935
'243472': order #41144527 buy stop 0.07 EURUSD at 1.08909 activated at price 1.08934
'243472': pending order #41144731 buy stop 0.07 GBPUSD was modified -> price: 1.48850 sl: 1.48825 tp: 0.00000
'243472': pending order #41144527 buy stop 0.07 EURUSD was modified -> price: 1.08909 sl: 1.08819 tp: 0.00000
'243472': pending order #41144578 buy stop 0.07 EURUSD was modified -> price: 1.08907 sl: 1.08881 tp: 0.00000
'243472': modify pending order #41144731 buy stop 0.07 GBPUSD at 1.48855 sl: 1.48830 tp: 0.00000 -> price: 1.48850 sl: 1.48825 tp: 0.00000
'243472': modify pending order #41144527 buy stop 0.07 EURUSD at 1.08926 sl: 1.08836 tp: 0.00000 -> price: 1.08909 sl: 1.08819 tp: 0.00000
'243472': modify pending order #41144578 buy stop 0.07 EURUSD at 1.08924 sl: 1.08898 tp: 0.00000 -> price: 1.08907 sl: 1.08881 tp: 0.00000
'243472': pending order #41144578 buy stop 0.07 EURUSD was modified -> price: 1.08924 sl: 1.08898 tp: 0.00000
'243472': pending order #41144527 buy stop 0.07 EURUSD was modified -> price: 1.08926 sl: 1.08836 tp: 0.00000
'243472': pending order #41144731 buy stop 0.07 GBPUSD was modified -> price: 1.48855 sl: 1.48830 tp: 0.00000
'243472': modify pending order #41144527 buy stop 0.07 EURUSD at 1.08947 sl: 1.08857 tp: 0.00000 -> price: 1.08926 sl: 1.08836 tp: 0.00000
'243472': modify pending order #41144578 buy stop 0.07 EURUSD at 1.08945 sl: 1.08919 tp: 0.00000 -> price: 1.08924 sl: 1.08898 tp: 0.00000
'243472': modify pending order #41144731 buy stop 0.07 GBPUSD at 1.48857 sl: 1.48832 tp: 0.00000 -> price: 1.48855 sl: 1.48830 tp: 0.00000
'243472': pending order #41144527 buy stop 0.07 EURUSD was modified -> price: 1.08947 sl: 1.08857 tp: 0.00000
'243472': pending order #41144578 buy stop 0.07 EURUSD was modified -> price: 1.08945 sl: 1.08919 tp: 0.00000
'243472': modify pending order #41144527 buy stop 0.07 EURUSD at 1.08952 sl: 1.08862 tp: 0.00000 -> price: 1.08947 sl: 1.08857 tp: 0.00000
'243472': modify pending order #41144578 buy stop 0.07 EURUSD at 1.08950 sl: 1.08924 tp: 0.00000 -> price: 1.08945 sl: 1.08919 tp: 0.00000
'243472': pending order #41144731 buy stop 0.07 GBPUSD was modified -> price: 1.48857 sl: 1.48832 tp: 0.00000
'243472': modify pending order #41144731 buy stop 0.07 GBPUSD at 1.48858 sl: 1.48833 tp: 0.00000 -> price: 1.48857 sl: 1.48832 tp: 0.00000
'243472': pending order #41144731 buy stop 0.07 GBPUSD was modified -> price: 1.48858 sl: 1.48833 tp: 0.00000
'243472': modify pending order #41144731 buy stop 0.07 GBPUSD at 1.48865 sl: 1.48840 tp: 0.00000 -> price: 1.48858 sl: 1.48833 tp: 0.00000
'243472': pending order #41144578 buy stop 0.07 EURUSD was modified -> price: 1.08950 sl: 1.08924 tp: 0.00000
'243472': pending order #41144527 buy stop 0.07 EURUSD was modified -> price: 1.08952 sl: 1.08862 tp: 0.00000
'243472': modify pending order #41144578 buy stop 0.07 EURUSD at 1.08951 sl: 1.08925 tp: 0.00000 -> price: 1.08950 sl: 1.08924 tp: 0.00000
'243472': modify pending order #41144527 buy stop 0.07 EURUSD at 1.08953 sl: 1.08863 tp: 0.00000 -> price: 1.08952 sl: 1.08862 tp: 0.00000
'243472': pending order #41144578 buy stop 0.07 EURUSD was modified -> price: 1.08951 sl: 1.08925 tp: 0.00000
'243472': pending order #41144527 buy stop 0.07 EURUSD was modified -> price: 1.08953 sl: 1.08863 tp: 0.00000
'243472': modify pending order #41144578 buy stop 0.07 EURUSD at 1.08957 sl: 1.08931 tp: 0.00000 -> price: 1.08951 sl: 1.08925 tp: 0.00000
'243472': modify pending order #41144527 buy stop 0.07 EURUSD at 1.08959 sl: 1.08869 tp: 0.00000 -> price: 1.08953 sl: 1.08863 tp: 0.00000
'243472': pending order #41144578 buy stop 0.07 EURUSD was modified -> price: 1.08957 sl: 1.08931 tp: 0.00000
'243472': pending order #41144731 buy stop 0.07 GBPUSD was modified -> price: 1.48865 sl: 1.48840 tp: 0.00000
'243472': pending order #41144527 buy stop 0.07 EURUSD was modified -> price: 1.08959 sl: 1.08869 tp: 0.00000
'243472': modify pending order #41144578 buy stop 0.07 EURUSD at 1.08958 sl: 1.08932 tp: 0.00000 -> price: 1.08957 sl: 1.08931 tp: 0.00000
'243472': modify pending order #41144731 buy stop 0.07 GBPUSD at 1.48871 sl: 1.48846 tp: 0.00000 -> price: 1.48865 sl: 1.48840 tp: 0.00000
'243472': modify pending order #41144527 buy stop 0.07 EURUSD at 1.08960 sl: 1.08870 tp: 0.00000 -> price: 1.08959 sl: 1.08869 tp: 0.00000
'243472': pending order #41144578 buy stop 0.07 EURUSD was modified -> price: 1.08958 sl: 1.08932 tp: 0.00000
'243472': pending order #41144731 buy stop 0.07 GBPUSD was modified -> price: 1.48871 sl: 1.48846 tp: 0.00000
'243472': pending order #41144527 buy stop 0.07 EURUSD was modified -> price: 1.08960 sl: 1.08870 tp: 0.00000
'243472': modify pending order #41144578 buy stop 0.07 EURUSD at 1.08959 sl: 1.08933 tp: 0.00000 -> price: 1.08958 sl: 1.08932 tp: 0.00000
'243472': modify pending order #41144731 buy stop 0.07 GBPUSD at 1.48875 sl: 1.48850 tp: 0.00000 -> price: 1.48871 sl: 1.48846 tp: 0.00000
'243472': modify pending order #41144527 buy stop 0.07 EURUSD at 1.08961 sl: 1.08871 tp: 0.00000 -> price: 1.08960 sl: 1.08870 tp: 0.00000
'243472': order was opened : #41144731 buy stop 0.07 GBPUSD at 1.48875 sl: 1.48850 tp: 0.00000
'243472': pending order buy stop 0.07 GBPUSD at 1.48875 sl: 1.48850 tp: 0.00000
'243472': pending order #41144578 buy stop 0.07 EURUSD was modified -> price: 1.08959 sl: 1.08933 tp: 0.00000
'243472': pending order #41144527 buy stop 0.07 EURUSD was modified -> price: 1.08961 sl: 1.08871 tp: 0.00000
'243472': modify pending order #41144578 buy stop 0.07 EURUSD at 1.08960 sl: 1.08934 tp: 0.00000 -> price: 1.08959 sl: 1.08933 tp: 0.00000
'243472': modify pending order #41144527 buy stop 0.07 EURUSD at 1.08962 sl: 1.08872 tp: 0.00000 -> price: 1.08961 sl: 1.08871 tp: 0.00000
'243472': pending order #41144578 buy stop 0.07 EURUSD was modified -> price: 1.08960 sl: 1.08934 tp: 0.00000
'243472': pending order #41144527 buy stop 0.07 EURUSD was modified -> price: 1.08962 sl: 1.08872 tp: 0.00000
'243472': modify pending order #41144578 buy stop 0.07 EURUSD at 1.08961 sl: 1.08935 tp: 0.00000 -> price: 1.08960 sl: 1.08934 tp: 0.00000
'243472': modify pending order #41144527 buy stop 0.07 EURUSD at 1.08963 sl: 1.08873 tp: 0.00000 -> price: 1.08962 sl: 1.08872 tp: 0.00000
'243472': order was opened : #41144578 buy stop 0.07 EURUSD at 1.08961 sl: 1.08935 tp: 0.00000
'243472': pending order #41144527 buy stop 0.07 EURUSD was modified -> price: 1.08963 sl: 1.08873 tp: 0.00000
'243472': pending order buy stop 0.07 EURUSD at 1.08961 sl: 1.08935 tp: 0.00000
'243472': modify pending order #41144527 buy stop 0.07 EURUSD at 1.08965 sl: 1.08875 tp: 0.00000 -> price: 1.08963 sl: 1.08873 tp: 0.00000
'243472': pending order #41144527 buy stop 0.07 EURUSD was modified -> price: 1.08965 sl: 1.08875 tp: 0.00000
'243472': modify pending order #41144527 buy stop 0.07 EURUSD at 1.08966 sl: 1.08876 tp: 0.00000 -> price: 1.08965 sl: 1.08875 tp: 0.00000
'243472': pending order #41144527 buy stop 0.07 EURUSD was modified -> price: 1.08966 sl: 1.08876 tp: 0.00000
'243472': modify pending order #41144527 buy stop 0.07 EURUSD at 1.08967 sl: 1.08877 tp: 0.00000 -> price: 1.08966 sl: 1.08876 tp: 0.00000
'243472': pending order #41144527 buy stop 0.07 EURUSD was modified -> price: 1.08967 sl: 1.08877 tp: 0.00000
'243472': modify pending order #41144527 buy stop 0.07 EURUSD at 1.08973 sl: 1.08883 tp: 0.00000 -> price: 1.08967 sl: 1.08877 tp: 0.00000
'243472': order was opened : #41144527 buy stop 0.07 EURUSD at 1.08973 sl: 1.08883 tp: 0.00000
'243472': pending order buy stop 0.07 EURUSD at 1.08973 sl: 1.08883 tp: 0.00000