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Plus500 prohibits scalping, but doesn't bother to define exactly what is and isn't scalping. This means they can wipe any trades they want to.
Please go ahead and open an FPA Traders Court case. Also, file a complaint with the UK FCA and UK FOS.
I have already reported on the FOS and the weekends will continue with FCA and open an FPA Traders Court case..
Zisis
You absolutely need to make sure that you are indeed dealing with Plus500UK Ltd.
You need run a check, email trace, whatever you can get your hands on, check their IP Address as well on the emails you are getting.
Once you are certain, that all this truly comes from the UK, you should start the action with FCS and FOS, make sure you got all your records straight.
Then you must make sure that you actually know with equal 100% certainty that your money went to Plus500 UK Ltd - and not to Cyprus. If all happened in Cyprus it would make it very difficult for you because of the different jurisdictions. Make sure that your bank or credit card statement clearly shows as an account holder and receiver of your money Plus500 UK Ltd......
I suppose and hope for you it's the UK entity... then you have them by the tail.
If you have any Cypriot information on your statements, you can prove that they conduct the business not under UK regulation, another good thing - or bad, depending on point of view.
Again, Plus500 UK Ltd, one way or another, is the owner of the webpage Plus500.com but on that website you get directed to Cyprus.
So please make sure you got your ducks in a row.....
Have you got any reply?