mofocm
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Original FPA Traders Court Submission:
I am submitting the case against: www.capitaloneforex.com/index.php
My Case is: My CapitaOneForex account number is 55007.
On August 26, I had a balance of approximately € 288 and I deposited 700 euro.
I was given a 60% bonus rescue.
I made 2 trades with a gain of 880.54 euro.
On 29 August I asked for the withdrawal of the gain, wondering as usual to leave the account only the deposit and the bonus.
In reply I was taken off all the bonus given in recent months.
The account has remained a balance of € 609 that I picked up.
CapitalOne's behavior was improper because their policy on the rescue bonus is not regulated anywhere and removal of the bonus was arbitrary.
The bonus is not withdrawable, but the withdrawal of the deposit and the gain are, but I was not allowed.
the same behavior as it is being given to other customers I know.
I enclose a complete history which shows that in the past they have always given the opportunity to withdraw only the gain, leaving the account deposit and bonus.
On their website the bonus policy is not listed on the rescue and this allows them to behave in an arbitrary manner
New thread in the Scam Alerts Folder:
Review is submitted by Carlo Marangi on 09/10/13
The company was first contacted about the issue on 09/04/13 the last contact was on 09/06/13
Details: this is the conversation by mail with capitaloneforex:
Da: mofocm <mofocm@gmail.com>
Oggetto: Re: Bonus Removal Info
Data: 06 settembre 2013 09:41:09 CEST
A: Jason Beool <jason@capitaloneforex.com>
thanks for the quick response.
can you tell me where I can find on the site your policy rescue bonus?
Carlo Marangi
2013/9/6 Jason Beool <jason@capitaloneforex.com>
Dear Client
Please redo the Math in your account and look into the bonuses and losses, you can have a complaint and we do not mind that as we deducted from your account the bonuses that can not be withdrawn.
Best Regards
Jason Beool
Account Manager
Email : jason@capitaloneforex.com
Website : www.capitaloneforex.com
Phone : +6499250346
www.cofxpartners.com

---- On Thu, 05 Sep 2013 19:27:48 -1200 mofocm <mofocm@gmail.com> wrote ----
Hello, my name is carlo marangi and my account number is 55007.
On August 29, I requested the withdrawal of € 880.54.
On 4 September, I asked about the status of my application and in response from the account that had an equity of € 2318.79 Your company has removed 1,710 euro bonus that corresponds to rescue totaledel bonus you have given me over the past months.
Given that the rescue bonus is not a loan and that nowhere is clear bonus on your policy seems absurd to me that after having deposited on 26 August 700 € on my account and profits rise to € 880.54 now I see the bill reduced to only € 600.
I will return to the FSCL attaching the detailed report of my account and asking them to intervene.
I have always considered a serious and honest company, but honestly I do not think in these conditions to make trading more with your company.
Please, as CEO of CapitalOneForex to shed light on the incident.
Yours sincerely.
Carlo Marangi
Company representatives' emails: Jason Beool <jason@capitaloneforex.com>
I am submitting the case against: www.capitaloneforex.com/index.php
My Case is: My CapitaOneForex account number is 55007.
On August 26, I had a balance of approximately € 288 and I deposited 700 euro.
I was given a 60% bonus rescue.
I made 2 trades with a gain of 880.54 euro.
On 29 August I asked for the withdrawal of the gain, wondering as usual to leave the account only the deposit and the bonus.
In reply I was taken off all the bonus given in recent months.
The account has remained a balance of € 609 that I picked up.
CapitalOne's behavior was improper because their policy on the rescue bonus is not regulated anywhere and removal of the bonus was arbitrary.
The bonus is not withdrawable, but the withdrawal of the deposit and the gain are, but I was not allowed.
the same behavior as it is being given to other customers I know.
I enclose a complete history which shows that in the past they have always given the opportunity to withdraw only the gain, leaving the account deposit and bonus.
On their website the bonus policy is not listed on the rescue and this allows them to behave in an arbitrary manner
New thread in the Scam Alerts Folder:
Review is submitted by Carlo Marangi on 09/10/13
The company was first contacted about the issue on 09/04/13 the last contact was on 09/06/13
Details: this is the conversation by mail with capitaloneforex:
Da: mofocm <mofocm@gmail.com>
Oggetto: Re: Bonus Removal Info
Data: 06 settembre 2013 09:41:09 CEST
A: Jason Beool <jason@capitaloneforex.com>
thanks for the quick response.
can you tell me where I can find on the site your policy rescue bonus?
Carlo Marangi
2013/9/6 Jason Beool <jason@capitaloneforex.com>
Dear Client
Please redo the Math in your account and look into the bonuses and losses, you can have a complaint and we do not mind that as we deducted from your account the bonuses that can not be withdrawn.
Best Regards
Jason Beool
Account Manager
Email : jason@capitaloneforex.com
Website : www.capitaloneforex.com
Phone : +6499250346
www.cofxpartners.com

---- On Thu, 05 Sep 2013 19:27:48 -1200 mofocm <mofocm@gmail.com> wrote ----
Hello, my name is carlo marangi and my account number is 55007.
On August 29, I requested the withdrawal of € 880.54.
On 4 September, I asked about the status of my application and in response from the account that had an equity of € 2318.79 Your company has removed 1,710 euro bonus that corresponds to rescue totaledel bonus you have given me over the past months.
Given that the rescue bonus is not a loan and that nowhere is clear bonus on your policy seems absurd to me that after having deposited on 26 August 700 € on my account and profits rise to € 880.54 now I see the bill reduced to only € 600.
I will return to the FSCL attaching the detailed report of my account and asking them to intervene.
I have always considered a serious and honest company, but honestly I do not think in these conditions to make trading more with your company.
Please, as CEO of CapitalOneForex to shed light on the incident.
Yours sincerely.
Carlo Marangi
Company representatives' emails: Jason Beool <jason@capitaloneforex.com>