@Theb, the other 25€ might have come as a commission taken from the bank to process the wire transfer. Banks usually don't work for free Especially in Europe.
that can be but IO should be able to tell exactly what has happened to the money. No need for me to guess what has happened especially when the customer service manager blatantly tells an untruth to get the matter solved. (acting as if it was 5% of 1000).
This was a credit card wire btw, so costs should have appeared on my transaction log of my credit card company (it only stated 450€ was deposited by Pegasus Ltd).
anyhow, I guess they will play the ignoring game for a bit again .