TradeFort Team
TradeForex Representative
- Messages
- 5
Hello Gioteen,
We apologize for blocking your account without any prior warning. According to the internal regulations and the official recommendation of MetaQuotes corporation the number of inquiries can not exceed 3500. We blocked your account for the first time when your adviser created more than 13 000 inquiries.
When you were closing all your positions (more than 13 000) our security system blocked your account automatically for the second time because the number of inquiries exceeded 3500 again. The adviser should be set as we asked you and not closed at once.
We worked on that issue and now, if trading robot exceedes that number of iquiries, the trader has 12 hours to close positions before account will be blocked. The special e-mail, message in trading terminal and SMS to mobile phone will be sent automaticaly in advance to inform about this 12 hours period.
Thank you for discussion this subject. If you have any questions please contact our Support Service.
Hope for future cooperation.
TradeFort Team
We apologize for blocking your account without any prior warning. According to the internal regulations and the official recommendation of MetaQuotes corporation the number of inquiries can not exceed 3500. We blocked your account for the first time when your adviser created more than 13 000 inquiries.
When you were closing all your positions (more than 13 000) our security system blocked your account automatically for the second time because the number of inquiries exceeded 3500 again. The adviser should be set as we asked you and not closed at once.
We worked on that issue and now, if trading robot exceedes that number of iquiries, the trader has 12 hours to close positions before account will be blocked. The special e-mail, message in trading terminal and SMS to mobile phone will be sent automaticaly in advance to inform about this 12 hours period.
Thank you for discussion this subject. If you have any questions please contact our Support Service.
Hope for future cooperation.
TradeFort Team