Last year in Oct, I made deposit USD13000 to svsfx. Then I traded and made account balance become USD83925. Later I sent a withdraw request of USD 55000.
Then the next day (i.e. Nov 18th, 2014), SVSFX informed me of closing my account and would refund me 12990.37 only, because I didn't send the appropriate documents for account opening but they activated my account wrongly.
Here's what they said in the email:
"Following a review of our account opening processes in line with our AML (Anti Money Laundering) Policy
and Procedures, it is with regret that I have to inform you that we have had to close your account and return
your investment to the account we received your funds from.
Please accept my apologies for the oversight at SVS that allowed the account to be incorrectly activated
however we have now closed your account and returned $12,990.37 to your nominated account"
Then the next day (i.e. Nov 18th, 2014), SVSFX informed me of closing my account and would refund me 12990.37 only, because I didn't send the appropriate documents for account opening but they activated my account wrongly.
Here's what they said in the email:
"Following a review of our account opening processes in line with our AML (Anti Money Laundering) Policy
and Procedures, it is with regret that I have to inform you that we have had to close your account and return
your investment to the account we received your funds from.
Please accept my apologies for the oversight at SVS that allowed the account to be incorrectly activated
however we have now closed your account and returned $12,990.37 to your nominated account"