Hello binaryoptions2000
When you give the (ARN) Acquirer reference number (tracking number) to your bank, what did they say
Does your bank have a "Chargeback & Disputes department" more specialized to deal with your case
The broker use to have sub offices listed on its main website back in 2012 along with a few telephone numbers in other parts of the world, don't know if they still promote them for contact centres/phone or not:
Australia
Citigroup Centre
2 Park Street. 39/F
Sydney, NSW 2000
+61 2 9191 2799
Hong Kong
One IFC
1 Harbour View St. Suite 8, 20/F
Central, Hong Kong
+852 3170 9586
Phone: Austria +43 1 2297188
Phone: Russia +7 495 745 33 88
The above addresses can now be seen at their affiliate website
spotfn.biz
Hortense Holdings Limited had a link to them (don't know if they still do or not, but check this out:
Fortress Global Markets Sarl
Good luck
Liz