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Problem Squared Financial - deposit and profit not returned

I am having an issue with a company
B

Barella

Private
Messages
11
Dear All,
After indicativelly 1 year of trading with them without any problem on 7th of May (1 week ago) i've asked to Squared financial (Seycheless regulated) a full withdrawal (deposit 10k euro - profit 12,232.37 euro).
After 3 days from the request i've contacted them to get an update and their answer was:

'' We would like to inform you that your withdrawal request has been temporarily put on hold.
The process is according to our ongoing monitoring procedures and obligations regarding your trading activity.
Once the procedure is finished, we will notify you accordingly ''

After that i've contacted them every day (chat,email) and the answer is always the same.
Seems that is not possible to get any update or info and the withdrawal is still pending.
I've also left a feedback here (waiting that will be published) and on Trustpilot....
For FPA and Squared Financial: Accounts 127157 and wallet 1038945
Thanks for any suggestion
 
Barella said:
Dear All,
After indicativelly 1 year of trading with them without any problem on 7th of May (1 week ago) i've asked to Squared financial (Seycheless regulated) a full withdrawal (deposit 10k euro - profit 12,232.37 euro).
After 3 days from the request i've contacted them to get an update and their answer was:

'' We would like to inform you that your withdrawal request has been temporarily put on hold.
The process is according to our ongoing monitoring procedures and obligations regarding your trading activity.
Once the procedure is finished, we will notify you accordingly ''

After that i've contacted them every day (chat,email) and the answer is always the same.
Seems that is not possible to get any update or info and the withdrawal is still pending.
I've also left a feedback here (waiting that will be published) and on Trustpilot....
For FPA and Squared Financial: Accounts 127157 and wallet 1038945
Thanks for any suggestion
Click to expand...
Can we have exact website address, please?
 
Barella said:
Dear All,
After indicativelly 1 year of trading with them without any problem on 7th of May (1 week ago) i've asked to Squared financial (Seycheless regulated) a full withdrawal (deposit 10k euro - profit 12,232.37 euro).
After 3 days from the request i've contacted them to get an update and their answer was:

'' We would like to inform you that your withdrawal request has been temporarily put on hold.
The process is according to our ongoing monitoring procedures and obligations regarding your trading activity.
Once the procedure is finished, we will notify you accordingly ''

After that i've contacted them every day (chat,email) and the answer is always the same.
Seems that is not possible to get any update or info and the withdrawal is still pending.
I've also left a feedback here (waiting that will be published) and on Trustpilot....
For FPA and Squared Financial: Accounts 127157 and wallet 1038945
Thanks for any suggestion
Click to expand...
It sounds really frustrating. I hope they resolve it soon!
 
Barella said:
sqfin.com
Click to expand...
A few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:

If you deposited your money via credit card then contact the credit card customer care ASAP and ask them to file a chargeback.
Go to their website and invite them to here via Live Chat
Invite them to join this thread via email (Send an email to every possible address).

You will find their email and address here https://sqfin.com/about/contact-us/

You can also make a complaint with the regulators mentioned here https://sqfin.com/about/regulation-license/

Also, Share your story as a review here https://www.forexpeacearmy.com/forex-reviews/16844/squaredfinancial-forex-brokers

You can also share your story on their social media pages mentioned below:

Log into Facebook

Log into Facebook to start sharing and connecting with your friends, family, and people you know.
www.facebook.com www.facebook.com
www.linkedin.com

SquaredFinancial | LinkedIn

SquaredFinancial | 9,754 followers on LinkedIn. A world of investment opportunities. The power in your hand. | SquaredFinancial boasts an established track record in FinTech and investment solutions since 2005. It is led by market veterans and leadership giants who share a passion for trading...
www.linkedin.com www.linkedin.com

Login • Instagram

Welcome back to Instagram. Sign in to check out what your friends, family & interests have been capturing & sharing around the world.
www.instagram.com www.instagram.com
t.me

SquaredFinancial (NON-EU)

The power in your hand. A world of investment opportunities. Authorized and licensed by FSA. Risk warning: Trading carries risk sqfin.com
t.me t.me
 
FxMaster said:
A few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:

If you deposited your money via credit card then contact the credit card customer care ASAP and ask them to file a chargeback.
Go to their website and invite them to here via Live Chat
Invite them to join this thread via email (Send an email to every possible address).

You will find their email and address here https://sqfin.com/about/contact-us/

You can also make a complaint with the regulators mentioned here https://sqfin.com/about/regulation-license/

Also, Share your story as a review here https://www.forexpeacearmy.com/forex-reviews/16844/squaredfinancial-forex-brokers

You can also share your story on their social media pages mentioned below:

Log into Facebook

Log into Facebook to start sharing and connecting with your friends, family, and people you know.
www.facebook.com www.facebook.com
www.linkedin.com

SquaredFinancial | LinkedIn

SquaredFinancial | 9,754 followers on LinkedIn. A world of investment opportunities. The power in your hand. | SquaredFinancial boasts an established track record in FinTech and investment solutions since 2005. It is led by market veterans and leadership giants who share a passion for trading...
www.linkedin.com www.linkedin.com

Login • Instagram

Welcome back to Instagram. Sign in to check out what your friends, family & interests have been capturing & sharing around the world.
www.instagram.com www.instagram.com
t.me

SquaredFinancial (NON-EU)

The power in your hand. A world of investment opportunities. Authorized and licensed by FSA. Risk warning: Trading carries risk sqfin.com
t.me t.me
Click to expand...
Thanks for the answer
Unfortunately i've deposited by card 1 year ago and the time frame for the chargeback (6 months) is gone.
Now i invite them to join here and i've already left a feedback here on FPA (i'm waiting it's approvation).
I will open a complaint with it's regulator and report what is happening on it's social media.
 
what is incredible is not having any response, update...nothing at all. The ''relevant department'' does not give any information to customer support and even though I contact them every day, customer support knows nothing.
 
Did you trade using arbitrage? Did you use some Bonus? Can you send the statment with the profitable operations?
 
raikofer said:
Did you trade using arbitrage? Did you use some Bonus? Can you send the statment with the profitable operations?
Click to expand...
No, it's not arbitrage. I'm able to connect only to the last sub account created. I'm trying to connect to the others accounts with trades but seems that have been disabled. I ask them to send me manually the statement
 
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