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Superforex.com scams clients by changing Contract size on oppened orders

Discussion in 'Scam Alerts' started by mrhydenowy, Nov 5, 2018.

  1. mrhydenowy

    mrhydenowy Recruit

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  2. FxMaster

    FxMaster Lt. Colonel

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    Never share your email on the Public platform, by doing that you get a high percentage chance to get scamming email by so-called recovery room scammers. I request mods to remove the attached files.
     
  3. FxMaster

    FxMaster Lt. Colonel

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    Here is the link of XM Rep Superfx_official, go ahead and invite him to this thread. He will explain to you about this.
     
  4. mrhydenowy

    mrhydenowy Recruit

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    Thank you Fx Master. I wrote to Superfx_official asking to do a reply here.
     
  5. FxMaster

    FxMaster Lt. Colonel

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    He will add reply soon :)
     
  6. mrhydenowy

    mrhydenowy Recruit

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    Although, they corrected my balance but there are still missing money.
    On the beginning I have paid 400 dollars and they gave me Welcome Bonus. Thanks to that I had 560 dollars. I had two losses for about 100 dollars but they were from my Welcome Bonus money because on their website I still had 400 dollars. Now they corrected balance only for USDTRY trades and cancelled Welcome Bonus, therefore those two losses now went from my original balance. I think this is unfair, because previously losses were from my additional money from Welcome Bonus and now they cancelled this Bonus specially to take my money. I have had some replies from them but I still don't get my whole money. They are avoiding proper answers and giving only bullshits. I waited until 23rd of November till now for they answer and they give me only this

    "Hello!
    Thank you for your request to our Support Team.

    13200802 Balance 12-11-2018 16:19:47 01-01-1970 00:00:00 0 -160 0 CANCEL WELCOME BONUS
    #SuperForex reserves the right to cancel the Welcome+ Bonus without any prior notice to its customers. Therefore we strongly recommend that customers should not use the bonus funds in calculation of profit in their trading strategy."

    For me they are scum broker and thieves. Could you please help me with this? Should I opened court case?
     
  7. FxMaster

    FxMaster Lt. Colonel

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    I Invited the company by opening a conversation with the rep, Let`s see now.
     
  8. Superfx_official

    Superfx_official SuperForex Representative

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    FxMaster, thank you for inviting our company here.

    Dear mrhydenowy,
    As we informed you earlier trading by trading instrument USDTRY has been suspended by liquidity providers and the changes of this instrument has been made by them because of extramarital changed on market and it's not depends on services which provide by our Company. However now all result( positive and negative) of these deals namely 9823858,11089217 has been cancelled and balance is corrected.

    On the 12th of November 2018 the correction was made in 896.15 USD

    Due to your other requests of compensations, we can provide any decisions except the orders were closed by Stop OUT and Stop LOSS, so your complains are unfounded:
    9808931 USDZAR was closed by stop out
    11097685 USDHKD was closed by stop out
    10482826 USDBRL was closed by stop loss

    Welcome bonus was canceled at your account due to the agreement's statements (Welcome+ bonus):
    https://superforex.com/terms-and-conditions
    #12 SuperForex reserves the right to cancel the Welcome+ Bonus without any prior notice to its customers. Therefore we strongly recommend that customers should not use the bonus funds in calculation of profit in their trading strategy.
     

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