Getpar
Private, 1st Class
- Messages
- 28
As of today I began a withdrawal process with Trader's Way after a very profitable week of trading. I closed all open positions and orders and had a balance of 42K in the account small but considering I started with much less I was pleased with the return. I used the MT4 platform to trade mainly wti and eur/usd. I downloaded the account statement from my MT4 account history tab and begin sifting through the trades to ensure ticket numbers and time stamps for open and close of trades and commission etc. procee took roughly an hour upon completing this I transfered a small amount to a second account held with TW and initiated a withdrawal. Once I had confirmed the withdrawal not more than 30 min did my balance mysteriously shift to -23k!!! As it was very after midnight my local time I waited to engage with TW until this morning. I have attached the account history I downloaded and the new version that was updated once TW wiped out all my winning trades leaving only the losing trades that during my trading process I was using to reduce exposure hedge etc. So not only did they wipe out my winning trades but left the losers I was intentionaly taking to control my margin and risk exposure as result killing my account balance. I reached out to TW via the phone number on the website 1-849-937-0815 to which the response I got was they are the general help desk and could not access any information to help instructed me to email dealing@tradersway.com. The following is their response....
"Hello,
There was an issue with the WTI price feed today which was quite obvious based on what you see on the chart. The prices at which the trades were executed on your end did not match what was happening with the liquidity provider. Their feed did not match their execution. We therefore removed the trades from your account. They were not profitable and were losses. We did not leave those losses in your account.
The feed is back online properly as the LP fixed the issue and you can see the price action and patterns of WTI are not working normally again.
Regards,
SALES DEPARTMENT
T: +1 849 937 0815 | E: sales.en@tradersway.com
TW Corp.
Twitter @TradersWay | www.TradersWay.com"
I again asked for the name of the liquidity provider and price feed provider they were using so that I could verify the times in which prices were incorrect. My experience has told me that usually the off quotes message MT4 gives is indication of price feed issues. However, I was not getting these. TW wiped out all my wti trades from 1:45:29 GMT (I am guessing it GMT) all the way to 6:21:05 GMT so according to TW price feeds were incorrect for wti for over 4 HOURS!!! Really!!! Come on man! and in 4 hours I received no notification in MT4 message center nor did I recieve a phone call or email from trader's way. During this time I placed over 70 scalping trades on wti. All of which have been removed due to "incorrect" price feed from TW liquidity provider. The shortest time for opening and closing a trade being 2 seconds from open to close via time stamp records and the longest being almost an hour long hold.
The craziest part of this is that I am almost certain that had I not requested a withdrawal of funds They would have not done this. it was literally only after I requested the fund withdrawal that all of sudden they want to adjust my account history and remove almost 5 hours of trades in wti?! Really TW!? If you look and compare my account history on my statement I pulled once I closed all open position and orders at 6:21:05 back to ticket number 78881499 at 1:45:29 deposit of LTC against the TW Updated version you will see the discrepancies in the two accounts. I use mostly market execution order and one click trading to be able to enter and exit fast when scalping and by no means is that anywhere close to the speed of the HFT guys so how can I get a ticket number and time stamp on a trade albeit lasting seconds in a brokerage account that allows scalping like this and later be told price feed was off during this entire time frame. Trader's Way has yet to produce evidence from their liquidity provider that the price feed was incorrect and the time frames prices were misquoted. As of this evening I have gotten the same response from the helpdesk@tradersway.com it was a price feed issue in wti only apparently this according to them is comming from a seperate liquidity provider from their regular forex liquidity provider. Amazing to think in this day an age of technology an ECN broker can't get a simple price feed issue fixed in less than 5 hours and worse yet can't instantly notice it and within a couple of hours notify clients and stop trading in the instrument in question. Please help me find these fraudulent practices by Trader's Way and their so called liquidity provider whoever this may be guilty on all accounts of theft, fraud, and actions unbecoming of a reputable broker seeking to be a fiduciary of clients funds! How can anyone trade with this company and ever know that the price feed you are seeing is accurate? Short answer you can't so don't bother with these fools! Perhaps had TW notified their client's of price feed being wrong on MT4 and disabled the instrument we wouln't be having this conversation. Help brand these guys as frauds and scammers and if anyone has legal action advise I can take I'm ready to go on any and all legal action I can pursue and yes it isn't a large amount of money but it is enough that I want to put these guys out of business so they don't fleece the 99% of clients that are going to lose their money anyways only to have lightning hit them one day they see their profits disappear due to "incorrect" prices. That seems to be the company line from Trader's Way if it isn't in their favor just make it up and provide no information to the client to verify the issue with pricing, liquidity, platform issues etc. I'm sure the issues go well beyond mine for many of you who have been hoodwinked by what I really and truly hoped would be one of my favorite and most used brokers going forward but after four years this was the straw that broke this camels back!
"Hello,
There was an issue with the WTI price feed today which was quite obvious based on what you see on the chart. The prices at which the trades were executed on your end did not match what was happening with the liquidity provider. Their feed did not match their execution. We therefore removed the trades from your account. They were not profitable and were losses. We did not leave those losses in your account.
The feed is back online properly as the LP fixed the issue and you can see the price action and patterns of WTI are not working normally again.
Regards,
SALES DEPARTMENT
T: +1 849 937 0815 | E: sales.en@tradersway.com
TW Corp.
Twitter @TradersWay | www.TradersWay.com"
I again asked for the name of the liquidity provider and price feed provider they were using so that I could verify the times in which prices were incorrect. My experience has told me that usually the off quotes message MT4 gives is indication of price feed issues. However, I was not getting these. TW wiped out all my wti trades from 1:45:29 GMT (I am guessing it GMT) all the way to 6:21:05 GMT so according to TW price feeds were incorrect for wti for over 4 HOURS!!! Really!!! Come on man! and in 4 hours I received no notification in MT4 message center nor did I recieve a phone call or email from trader's way. During this time I placed over 70 scalping trades on wti. All of which have been removed due to "incorrect" price feed from TW liquidity provider. The shortest time for opening and closing a trade being 2 seconds from open to close via time stamp records and the longest being almost an hour long hold.
The craziest part of this is that I am almost certain that had I not requested a withdrawal of funds They would have not done this. it was literally only after I requested the fund withdrawal that all of sudden they want to adjust my account history and remove almost 5 hours of trades in wti?! Really TW!? If you look and compare my account history on my statement I pulled once I closed all open position and orders at 6:21:05 back to ticket number 78881499 at 1:45:29 deposit of LTC against the TW Updated version you will see the discrepancies in the two accounts. I use mostly market execution order and one click trading to be able to enter and exit fast when scalping and by no means is that anywhere close to the speed of the HFT guys so how can I get a ticket number and time stamp on a trade albeit lasting seconds in a brokerage account that allows scalping like this and later be told price feed was off during this entire time frame. Trader's Way has yet to produce evidence from their liquidity provider that the price feed was incorrect and the time frames prices were misquoted. As of this evening I have gotten the same response from the helpdesk@tradersway.com it was a price feed issue in wti only apparently this according to them is comming from a seperate liquidity provider from their regular forex liquidity provider. Amazing to think in this day an age of technology an ECN broker can't get a simple price feed issue fixed in less than 5 hours and worse yet can't instantly notice it and within a couple of hours notify clients and stop trading in the instrument in question. Please help me find these fraudulent practices by Trader's Way and their so called liquidity provider whoever this may be guilty on all accounts of theft, fraud, and actions unbecoming of a reputable broker seeking to be a fiduciary of clients funds! How can anyone trade with this company and ever know that the price feed you are seeing is accurate? Short answer you can't so don't bother with these fools! Perhaps had TW notified their client's of price feed being wrong on MT4 and disabled the instrument we wouln't be having this conversation. Help brand these guys as frauds and scammers and if anyone has legal action advise I can take I'm ready to go on any and all legal action I can pursue and yes it isn't a large amount of money but it is enough that I want to put these guys out of business so they don't fleece the 99% of clients that are going to lose their money anyways only to have lightning hit them one day they see their profits disappear due to "incorrect" prices. That seems to be the company line from Trader's Way if it isn't in their favor just make it up and provide no information to the client to verify the issue with pricing, liquidity, platform issues etc. I'm sure the issues go well beyond mine for many of you who have been hoodwinked by what I really and truly hoped would be one of my favorite and most used brokers going forward but after four years this was the straw that broke this camels back!