Hello,
i'm getting worried because "Ava Capital Markets ltd" is not processing my withdrawals!
As you can see in the screenshot, the 8th of april they deducted 4000 eur, and few days ago they have put back the amount without giving me explanations.
In the meanwhile I requested also the entire amount of my available funds (8300 eur more) but they are not replying!
I'm sending regularly emails to assistenza@avatrade.it and to my manager but none of them is replying!
Checking this page http://www.avatrade.com/about-avatrade/regulation - i notice they have several financial licenses. Am I in the position to do a compliance to the related authorities? I never had a similar issue before!
Considering that they do not provide me any explanation and they do not reply to my emails, what would you suggest me to do to get my money back?
i'm getting worried because "Ava Capital Markets ltd" is not processing my withdrawals!
As you can see in the screenshot, the 8th of april they deducted 4000 eur, and few days ago they have put back the amount without giving me explanations.
In the meanwhile I requested also the entire amount of my available funds (8300 eur more) but they are not replying!
I'm sending regularly emails to assistenza@avatrade.it and to my manager but none of them is replying!
Checking this page http://www.avatrade.com/about-avatrade/regulation - i notice they have several financial licenses. Am I in the position to do a compliance to the related authorities? I never had a similar issue before!
Considering that they do not provide me any explanation and they do not reply to my emails, what would you suggest me to do to get my money back?