On 23 July 2010 I initiated a funds transfer of $5000.00US from my Chicago bank account to my German bank account using my account at XE.com. The transfer was an exchange of $5000US for EUR 3,796.80 at an exchange rate of EUR 0.7594 for $1.00 US. XE.com funds transfer policy is 5-7 business days.
I called XE at (250) 412- 1669 and spoke with Brendan Moniz. Mr. Moniz assured me my funds would be deposited by 3 July 2010. They were not. I again called Mr. Moniz who said he would institute a Wire transfer for my EUR 3,796.80 and that the money would be deposited by 4 July 2010. It was not. I again called Mr. Moniz on 5 July and asked to speak with his manager. Mr. Moniz said that all managers higher than him “were on vacation” and that I could not speak with anyone other than Mr. Moniz.
XE.com refuses to process my transaction. XE.com has withdrawn $5000US from my bank account and refuses to release that money.
I called XE at (250) 412- 1669 and spoke with Brendan Moniz. Mr. Moniz assured me my funds would be deposited by 3 July 2010. They were not. I again called Mr. Moniz who said he would institute a Wire transfer for my EUR 3,796.80 and that the money would be deposited by 4 July 2010. It was not. I again called Mr. Moniz on 5 July and asked to speak with his manager. Mr. Moniz said that all managers higher than him “were on vacation” and that I could not speak with anyone other than Mr. Moniz.
XE.com refuses to process my transaction. XE.com has withdrawn $5000US from my bank account and refuses to release that money.