I didn't have problems with XM before, they were processing my withdrawals normally. I've been using them since 2016. My problem with XM started this month, when I requested a withdrawal which was approved and, according to them, sent on March 3 (see below), but today March 23 it's still not arrived. I've contacted them on March 14, and provided evidence that I haven't received the bank wire. Since then they've only provided general answers saying they are investigating.