The question is do they entertain those dozens of requests made online.. they're good on runarounds but what about real settlement...
Let's put it this way:
Once upon a time there were 2 bad brokerages, named SuperUltraSafeFx and GuaranteedRichesFx. Despite the suspicious names, many people deposited money. Both then used every excuse in the book to delay withdrawals and never sent one penny owed to depositors.
Most of the clients of SuperUltraSafeFx either suspected or "knew" that the regulators never forced a real settlement, so confined themselves to complaining about the brokerage and regulators in online forums.
The clients of GuaranteedRichesFx worried the regulators might do nothing, but were smart enough to go ahead and submit evidence, both in forums and to regulators. Although the regulators did nothing at first, the victims in the forums kept encouraging new victims of the broker to file complaints with the regulators.
Reggie the regulator walked to his desk one morning to find a note from his boss. It read, "Last year, we had 1 complaint against SuperUltraSafeFx and one against GuaranteedRichesFx. This year, we have only 1 more complaint agaist SuperUltraSafeFx and 50 complaints against GuaranteedRichesFx. Most of the complaints against GuaranteedRichesFx have a lot of evidence. Launch a full scale investigation of GuaranteedRichesFx.
Reggie's investigation was thorough. It took him 6 months to complete it. In the end, GuaranteedRichesFx was fined $500,000, forced to pay traders what was owed, and shut down.
The clients of SuperUltraSafeFx are still saying they shouldn't bother to complain, since they "know" regulators do nothing.
The end.