varun_juneja
Recruit
- Messages
- 8
All,
I have been a customer with FxOpen since the past 6+ years. I have a micro account with them and might pull a trade or two every 15-18 months for testing the markets. This was never a problem with them. Yesterday, when I logged in to their portal after a year or so, I realized my account wasn't there and neither were my funds ($178).
On contacting them their service desk told me that my account has been deactivated and I should pay $50 to get it reactivated. Their statement is simple - if you want your funds back or want your trading account back pay us $50 since you did not trade for 90 days.
They never sent me even a single intimation informing me that my account would be deactivated. They changed their terms mid-way. An account which was left as it is for 6 years was suddenly deactivated because FxOpen decided to change their T&C and didn't even care to inform me. I traded the way I have been doing for the past 6 years, where did I go wrong?
I would say its nothing more than plan vanilla CHEATING. Their service desk keeps on sending me canned replies, they refuse to reason out with me or even understand what I am saying.
I am not new to the Fx Markets - I have worked for a broker, written research papers, coded quant algo's but I always used to think something like this can never happen to me. This is my first time posting on FPA but I have been following this site from the time it was ForexBas*****.com. I am glad this incident has made me realize how helpless one feels against such crooks.
It is not about $50 but if something is wrong its wrong, and I am sorry won't stand down before telling the world about it. You wanted to impose new T&C no problem do it, but tell the customer. You want to deactivate my account do it, but tell me 30 days before. This is not done.
I hope you the FPA community can help me out by making my voice reach to the one's at FxOpen who matter.
I have been a customer with FxOpen since the past 6+ years. I have a micro account with them and might pull a trade or two every 15-18 months for testing the markets. This was never a problem with them. Yesterday, when I logged in to their portal after a year or so, I realized my account wasn't there and neither were my funds ($178).
On contacting them their service desk told me that my account has been deactivated and I should pay $50 to get it reactivated. Their statement is simple - if you want your funds back or want your trading account back pay us $50 since you did not trade for 90 days.
They never sent me even a single intimation informing me that my account would be deactivated. They changed their terms mid-way. An account which was left as it is for 6 years was suddenly deactivated because FxOpen decided to change their T&C and didn't even care to inform me. I traded the way I have been doing for the past 6 years, where did I go wrong?
I would say its nothing more than plan vanilla CHEATING. Their service desk keeps on sending me canned replies, they refuse to reason out with me or even understand what I am saying.
I am not new to the Fx Markets - I have worked for a broker, written research papers, coded quant algo's but I always used to think something like this can never happen to me. This is my first time posting on FPA but I have been following this site from the time it was ForexBas*****.com. I am glad this incident has made me realize how helpless one feels against such crooks.
It is not about $50 but if something is wrong its wrong, and I am sorry won't stand down before telling the world about it. You wanted to impose new T&C no problem do it, but tell the customer. You want to deactivate my account do it, but tell me 30 days before. This is not done.
I hope you the FPA community can help me out by making my voice reach to the one's at FxOpen who matter.